Part-Time Customer Experience Specialist - Home & Hearth

Home Fire Stove; Salem (OR); On-site; USD 22,000 - 30,000; Part time

Benefits offered by this job

Competitive hourly pay

Job summary

Home Fire Stove & Grill City in Salem, Oregon is seeking a part-time Customer Service Representative to help customers create spaces they love. You will greet customers in person, answer questions, schedule appointments, and coordinate information with sales and service teams to ensure a smooth experience.

The ideal candidate communicates clearly, stays organized, and cares about building lasting relationships.

Qualifications

• Strong communication and people skills.
• Friendly, positive, and professional attitude.
• Genuine desire to help customers and solve problems.
• Ability to build trust and maintain strong customer relationships.
• Excellent organization and attention to detail.
• Strong follow-up and time-management skills.
• Ability to handle multiple customers, phone calls, emails, and tasks efficiently.
• Willingness to learn our products, services, and processes.

Responsibilities

• Greeting and assisting customers in person, by phone, and through email.
• Answering customer questions and providing product and service information.
• Scheduling appointments, service calls, and follow-ups.
• Communicating with customers regarding project updates, timelines, and next steps.
• Following up with customers to ensure their needs are being met.
• Helping resolve customer concerns and finding appropriate solutions.
• Maintaining accurate customer information and records.
• Coordinating with sales, service, installation, and management teams.
• Assisting with general showroom and office responsibilities.
• Learning our products and services to better assist customers.

Skills

Communication skills

Friendly professional demeanor

Problem solving

Customer relationship building

Organizational skills

Time management

Multitasking

Willingness to learn

Job description

Home Fire Stove & Grill City in Salem, Oregon is seeking a part-time Customer Service Representative to help customers create spaces they love. You will greet customers in person, answer questions, schedule appointments, and coordinate information with sales and service teams to ensure a smooth experience.

The ideal candidate communicates clearly, stays organized, and cares about building lasting relationships.