Customer Experience Specialist

Pacific Coast Companies, Inc.; Auburn (WA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Vacation accrual

Paid holidays

Job summary

Fireside, in the Northwest, is seeking a Customer Service Representative to handle inquiries, process orders, and build strong relationships with customers across WA and OR. The role emphasizes clear communication, reliable follow-through, and teamwork in a growing fireplace, garage doors, and outdoor products company.

You will perform data entry, follow up via phone and email, and contribute to scheduling and order status updates while maintaining high attendance and a detail-oriented approach.

Qualifications

• At least 2 years of Customer Service experience.
• Excellent verbal and written communication skills.
• Data entry experience is a plus.
• Organizational, time management and customer service skills.
• Strong analytical skills and attention to detail.
• Prior experience working in construction, HVAC, fireplace, or garage industries is a plus.
• Regular attendance is required.

Responsibilities

• Customer Service tasks and problem-solving with customers
• Follow up with customers through phone and email
• Accurately process orders, application forms, and requests into data base
• Scheduling
• Creating and establishing great relationships with customers
• Update transactions status of all customer calls
• Other duties may be assigned

Skills

Customer service

Communication

Data entry

Organizational skills

Attention to detail

Problem-solving

Time management

Phone and email communication

Analytical skills

Job description

Fireside, in the Northwest, is seeking a Customer Service Representative to handle inquiries, process orders, and build strong relationships with customers across WA and OR. The role emphasizes clear communication, reliable follow-through, and teamwork in a growing fireplace, garage doors, and outdoor products company.

You will perform data entry, follow up via phone and email, and contribute to scheduling and order status updates while maintaining high attendance and a detail-oriented approach.