Part-Time Customer Engagement & Outreach Specialist

Superior Walls NY PA; North East (Erie County); On-site; USD 13,000 - 19,000; Part time

Job summary

Superior Walls is seeking a friendly, dependable part-time Associate to support sales and marketing efforts. You will engage prospective customers, manage inquiries, and keep CRM records up to date. The role emphasizes strong communication, organizational skills, and proactive outreach to nurture leads.

Experience in construction is not required; training will be provided. This position offers flexible hours up to 20 hours per week and opportunities to contribute to customer engagement and

Qualifications

• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Comfortable outbound calls and proactive customer outreach.
• Strong customer service orientation and problem-solving.
• Excellent organizational and time-management skills.
• Attention to detail in documenting CRM interactions.
• Self-motivated, independent, and results-driven.
• Proficient with CRM platforms and MS Office tools.

Responsibilities

• Proactively engage prospective customers through outbound calls, emails, and texts to generate interest and advance opportunities.
• Respond promptly and professionally to inquiries with accurate product information.
• Re-engage previous leads to assess interest and identify needs.
• Maintain detailed, up-to-date customer records in CRM or tracking systems.
• Execute follow-up strategies to nurture leads and maintain a sales pipeline.
• Schedule and coordinate appointments and sales meetings with qualified prospects.
• Support lead generation campaigns in collaboration with sales and marketing.
• Monitor lead activity and report outcomes to support visibility and planning.
• Provide general administrative support to the sales function.
• Perform other duties as assigned.

Skills

Outbound calls

CRM experience

Lead management

Communication

Organization

Tools

CRM software

Microsoft Office

Job description

Superior Walls is seeking a friendly, dependable part-time Associate to support sales and marketing efforts. You will engage prospective customers, manage inquiries, and keep CRM records up to date. The role emphasizes strong communication, organizational skills, and proactive outreach to nurture leads.

Experience in construction is not required; training will be provided. This position offers flexible hours up to 20 hours per week and opportunities to contribute to customer engagement and