Part-Time Client Relations & Outreach Specialist

Superior Walls of Upstate New York, Inc.; North East (Erie County); On-site; USD 21,000 - 28,000; Part time

Job summary

Superior Walls of Upstate New York, Inc. is seeking a friendly, dependable, and proactive part-time professional to connect with prospective customers and support our sales and marketing efforts.

The role emphasizes outbound outreach, lead engagement, and organized CRM records to sustain an active sales pipeline. The ideal candidate enjoys communicating with people, building relationships, and keeping customer interactions well organized while learning about our precast concrete wall systems and

Qualifications

• Outstanding verbal and written communication skills with prospects and customers.
• Strong interpersonal abilities and relationship-building skills.
• Comfort with outbound outreach via phone, email, and text.
• Customer-service orientation with active listening and problem solving.
• Excellent organization and time management for multiple leads.
• Detail-oriented data entry and CRM record-keeping.
• Self-motivated, independent, and eager to learn.

Responsibilities

• Proactively engage prospective customers through outbound calls, emails, and texts to generate interest and advance opportunities.
• Respond promptly to inquiries with accurate information about products and services.
• Re-engage previous leads to assess continued interest and uncover new business.
• Maintain accurate CRM records of all lead activity and follow-up steps.
• Execute follow-up strategies to nurture leads and minimize missed opportunities.
• Schedule and coordinate appointments and meetings with qualified prospects.
• Support lead generation campaigns with sales and marketing teams.
• Monitor lead activity and provide visibility into outcomes for reporting.
• Provide general administrative support to the sales function.

Skills

Verbal communication

Written communication

Interpersonal skills

Outbound calls

Customer service

Organizational skills

Attention to detail

Self-motivation

CRM familiarity

Adaptability

Proactive mindset

Tools

Microsoft Office

CRM platforms

Spreadsheets

Job description

Superior Walls of Upstate New York, Inc. is seeking a friendly, dependable, and proactive part-time professional to connect with prospective customers and support our sales and marketing efforts.

The role emphasizes outbound outreach, lead engagement, and organized CRM records to sustain an active sales pipeline. The ideal candidate enjoys communicating with people, building relationships, and keeping customer interactions well organized while learning about our precast concrete wall systems and