Part-Time Customer Communications Specialist - High-Impact

Baycare; Winter Haven (FL); On-site; USD 19,000 - 25,000; Part time

Job summary

BayCare is seeking a Part-time Customer Communications Specialist for Winter Haven, FL. You will serve as the frontline contact on hospital switchboards, respond to inquiries, transfer calls, schedule procedures, and resolve issues in a timely manner.

You will maintain logs, support department projects, and assist with training for new staff, while handling emergency response protocols in a fast-paced healthcare environment.

Qualifications

• Must have customer service experience.
• Handle emergency responses and maintain logs.
• Proficiency with Microsoft Office and data entry.

Responsibilities

• Serve as the initial point of contact for hospital switchboards.
• Respond to inquiries, transfer calls, schedule appointments, and resolve issues.
• Maintain logs, pull data, and run reports.
• Provide support for department projects and training of new staff.

Skills

Customer Service

Emergency Response

Microsoft Office

Log Maintenance

240 Hours Training

Education

High School Diploma or Equivalent

Associate - Related Field

Job description

BayCare is seeking a Part-time Customer Communications Specialist for Winter Haven, FL. You will serve as the frontline contact on hospital switchboards, respond to inquiries, transfer calls, schedule procedures, and resolve issues in a timely manner.

You will maintain logs, support department projects, and assist with training for new staff, while handling emergency response protocols in a fast-paced healthcare environment.