Customer Communications Specialist

Baycare; Winter Haven (FL); On-site; USD 19,000 - 25,000; Part time

Job summary

BayCare is seeking a Part-time Customer Communications Specialist for Winter Haven, FL. You will serve as the frontline contact on hospital switchboards, respond to inquiries, transfer calls, schedule procedures, and resolve issues in a timely manner.

You will maintain logs, support department projects, and assist with training for new staff, while handling emergency response protocols in a fast-paced healthcare environment.

Qualifications

• Must have customer service experience.
• Handle emergency responses and maintain logs.
• Proficiency with Microsoft Office and data entry.

Responsibilities

• Serve as the initial point of contact for hospital switchboards.
• Respond to inquiries, transfer calls, schedule appointments, and resolve issues.
• Maintain logs, pull data, and run reports.
• Provide support for department projects and training of new staff.

Skills

Customer Service

Emergency Response

Microsoft Office

Log Maintenance

240 Hours Training

Education

High School Diploma or Equivalent

Associate - Related Field

Job description

Category Business and Administrative

Customer Communications

Customer Communications

Part Time

Job Code Minimum Salary

Minimum Salary

Maximum Salary

Winter Haven:Winter Haven

Details

BayCare is currently in search of our newestTeamMember who is passionate about providing outstanding customer service to our community. We are looking for an individual seeking a career opportunity with one of the largest employers within the Tampa Bay area.

Position Details:

• Location:Winter Haven’s Hospital – Winter Haven, Florida
• Status:Part‑time
• Shift:Varies – Does include weekends, holidays and overnights

Responsibilities

• Serve as the initial point of contact for all BayCare Health System hospitals via hospital switchboards.
• Responsible for responding promptly to internal and external customer inquiries, transferring calls to appropriate areas, working through various emergency response codes/plans, scheduling customer appointments for various procedures and/or through various departments as well as resolving issues in an appropriate and timely manner.
• Ensure prompt and proper contact with customer via standard scripts and procedures.
• Deliver world‑class customer service in a high‑stressed, fast‑paced work environment.
• Self‑motivated and have proven ability to multi‑task between various systems and support service objectives. Proficiency in the following modalities: Customer Service and Emergency Response.
• Responsible for maintaining logs, pulling data and running reports.
• Provide support in relation to the department by maintaining department directory, middleware applications and knowledge base.
• Assist with department projects as needed.
• May handle difficult situations and assist with training and assessment of newly hired Customer
• Communication Specialist team members.
• Other duties as identified/defined.

Education

• Required:High School Diploma or Equivalent
• Preferred: Associate - Related Field

Experience

• Required: Customer Service experience - 1 year

Specific Skills

• Must be able to complete 240 hours of training
• Maintain appropriate logs
• Handle emergency responses
• Provide customer service
• Experience with Microsoft office

Why BayCare?

Our network consists of 16 community‑based hospitals, a long‑term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward‑thinking philosophy that is built on a foundation of trust, dignity, respect, responsibility, and clinical excellence. Our team members focus on tomorrow by achieving personal and professional success today. That is why you will thrive in our forward‑thinking culture, where we combine the best technology with compassionate service. We blend high‑tech with high touch in ways that are advancing superior health care throughout the communities we serve.

Equal Opportunity Employer Veterans/Disabled