Customer Care Representative Part-Time (Bank) / Req #1194

Partners Bank; Northern (KY); On-site; USD 25,000 - 37,000; Part time

Job summary

Partners Bank is seeking a Part-Time Customer Care Representative in Springvale, ME to deliver exceptional service across phone, email, chat, and other channels. The role supports digital banking solutions and provides first-line support for employee system access.

It requires strong communication and the ability to manage multiple tasks in a fast-paced environment. The position emphasizes customer relationship building, product knowledge, and proactive problem solving, with on-site duties and a

Qualifications

• Minimum two years’ experience in customer sales/service.
• Excellent written and verbal communication.
• Ability to work independently and with a team.
• Adapts to change and can handle multiple tasks.
• In-depth knowledge of financial products and services.
• Strong organizational, technical, interpersonal skills.
• Self-starter and goal driven.

Responsibilities

• Provide exceptional service to customers via phone, email, chat, or text.
• Proficient in servicing all bank products and services.
• Analyze customer situations and determine solutions and responses.
• Support digital banking solutions and employee system access.
• Proactively engage customers to uncover needs and suggest solutions.
• Maintain knowledge of digital banking products and services.

Skills

Customer service

Communication skills

Independence

Adaptability

Financial products

Organizational skills

Multitasking

Self-motivation

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Care Representative Part-Time (Bank) / Req #1194

Springvale, ME, US

5 days ago Requisition ID: 1194

Salary Range: $18.51 To $26.73 Hourly

Customer Care Representative / Part-Time

Department: Customer Care (Call Center)
Reports to: Customer Care Manager
Status: Part-Time / Non- Exempt / On-site Only
Location(s): Springvale, ME

Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate.

Summary for Customer Care Representative / Part Time:

• Working within established operational policies, procedures and protocols, the customer care Representative will provide an exceptional experience to customers contacting the bank via phone, email, chat, text, or other communication methods.
• The incumbent will be proficient in the servicing of all products and services the bank offers.
• The Customer Care Representative will effectively analyze customer situations and determine an appropriate solution and response, taking ownership of the customer connection and following through until resolution.
• This position supports the delivery of digital banking solutions to customers and first-line support for employee system access, including implementation, training, and monitoring of systems.

Job Requirements for Customer Care Representative / Part-Time:

• A minimum of two years’ experience in customer sales/service or another front-line banking or financial services position is preferred.
• Excellent written and verbal communication skills
• Ability to work independently as well as with a variety of people in a team environment.
• Adapts easily to change and can effectively handle multiple tasks.
• In-depth knowledge and understanding of various financial products and services.
• Strong organizational, technical, and interpersonal skills
• Ability to multitask, adapt well to variety and change, and perform well when busy.
• Must be a self-starter and goal driven.

Specific Job Functions for Customer Care Representative Part-Time:

• Promote strong and lasting customer relationships by providing exceptional service in an efficient and highly professional manner. Resolve the needs of the customer on the first contact whenever possible.
• Effectively communicate with customers via phone, email, chat, and mail.
• Maintain in-depth knowledge of all products and services.
• Provide support to customers and frontline employees for all digital banking solutions.
• Proactively engage customers to uncover needs, recommend appropriate solutions and refer or close sales opportunities.
• Investigate and resolve a wide variety of requests and follow through to resolution.
• Provide system access support and a resource for Windows, Horizon Core, and other internal systems for bank employees.
• Perform various maintenance, verification, or other duties to support other departments.
• Support new or upgrades to existing digital solutions, software, or hardware.
• Make outbound contact for follow up on account issues, notifications of service outages or fraud, new account onboarding, or campaigns.
• Monitor digital banking transactions for suspicious activity using established reporting and software.
• Assist customers & bank staff with ATM & Debit cards, including card reorders, limit increases and PIN re-sets. Maintain card inventory for the bank, track lost cards and analyze all returned mail.
• Manage the card dispute process & card compromise events (Reg E).
• Assist in the implementation of new digital banking products and services, which may involve training others.
• Maintain the online new account process, ensuring compliance with all necessary regulations.
• Provide expertise in general technology and software used by the bank.
• Compile reports or data for Customer Care reporting or other departments as needed.
• Perform all other duties as required.

This Job Description for the Part-Time Customer Care Representative describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract.

Your signature will indicate that you have read this Job Description and understand the essential functions and qualifications for the job.