Community Banking Associate & Customer Advocate

Bar Harbor Bankshares; Bangor (ME); On-site; USD 21,000 - 28,000; Full time

Job summary

Bar Harbor Bank & Trust is seeking a Customer Service Representative for our Bangor, ME branch. You will be the first point of contact for customers, assisting with their day-to-day financial needs and building trusted relationships.

The role focuses on identifying customer needs, making referrals to loans, trusts, investments and other services, processing transactions promptly, and contributing to branch goals in deposits and loans. Full-time, on-site, 40 hours weekly.

Qualifications

• High School diploma or better.
• Experience in customer service preferred.
• Working knowledge of Windows is essential.

Responsibilities

• Assist customers in identifying their financial needs and contribute toward the success of the company by recommending additional products and services.
• Recognize and seize opportunities to make referrals for loans, trusts, investments, insurance, and other exceptional services offered by the bank.
• Gain an understanding of the banking industry and begin to contribute toward meeting branch goals in a variety of categories, including deposits and loans.
• Build trusting relationships with individuals in the communities we serve.
• Be an active participant in, and advocate for, community growth and prosperity.
• Process transactions for customers in a prompt, efficient, courteous and professional manner.
• Provide exceptional customer service, reach effective resolutions, and follow through with customers for all inquiries.

Skills

Customer service

Sales

Communication skills

Banking knowledge

Education

High School or better

Job description

Bar Harbor Bank & Trust is seeking a Customer Service Representative for our Bangor, ME branch. You will be the first point of contact for customers, assisting with their day-to-day financial needs and building trusted relationships.

The role focuses on identifying customer needs, making referrals to loans, trusts, investments and other services, processing transactions promptly, and contributing to branch goals in deposits and loans. Full-time, on-site, 40 hours weekly.