Part-Time CSR & Sales Support Pro (Martinsville)

Eastman; Fieldale (VA); On-site; USD 24,000 - 34,000; Part time

Job summary

Eastman is seeking a Customer Service Representative (CSR) to coordinate sales, service and distribution support. This provisional part-time role interfaces with customers and partners across sales and supply chain, handling orders, inquiries and forecasts in a dynamic environment.

You will work with the field sales team, manage orders from entry to invoicing, analyze inventory and demand, and build strong relationships with customers and internal partners.

Qualifications

• Bachelor’s degree in a related field required (business, supply chain, international business, sales, marketing, etc.).
• Excellent communication skills both oral and written required.
• Excellent computer skills; including strong proficiency in Excel and Word are required; SAP experience.
• Strong prioritization, planning and analytical skills required.
• Must be self-motivated, extremely organized, able to multi-task in a dynamic business environment and have the ability to work well with others.
• Relevant previous customer service, sales, supply chain or manufacturing experience.
• Coursework in chemistry, engineering, mathematics, information technology, operations management, APICS certification will be considered a plus.

Responsibilities

• Manage customer purchase orders, including order entry to invoicing, customer requests, inquiries, complaints, and entering forecasts.
• Analysis of inventory and customer demand.
• Partner with Sales in support of customer needs.
• Manage customer records and report customer information.
• Build relationships with customers and internal partners.
• Foster teamwork.
• Back-up colleagues as needed.
• Travel on an infrequent basis in support of sales effort.

Skills

Excellent communication

Analytical skills

Multi-tasking

Organizational skills

Team collaboration

Self-motivated

Customer service experience

Education

Bachelor’s Degree in a related field

Tools

Excel

Word

SAP

Job description

Eastman is seeking a Customer Service Representative (CSR) to coordinate sales, service and distribution support. This provisional part-time role interfaces with customers and partners across sales and supply chain, handling orders, inquiries and forecasts in a dynamic environment.

You will work with the field sales team, manage orders from entry to invoicing, analyze inventory and demand, and build strong relationships with customers and internal partners.