Part-Time CRM & Promotions Ops Associate (Nights/Weekends)

Fanatics; Denver (Lancaster County); Hybrid; USD 40,000 - 44,000; Part time

Benefits offered by this job

On-site amenities

Job summary

Fanatics Betting & Gaming is seeking a CRM & Promo Operations Associate for a part-time hybrid role. You’ll deliver world-class customer engagement through promotional campaigns and CRM channel activation, with a focus on campaigns, data insights, and customer loyalty programs.

The role requires strong attention to detail, the ability to work evenings/weekends, and collaboration with multiple teams to drive activation and retention in a fast-paced environment.

Qualifications

• Bachelor’s degree in Sports, Business, Marketing, Communications, or related field.
• Strong attention to detail with experience managing complex workflows.
• Analytical mindset with ability to interpret real-time data to optimize campaigns.
• Excellent communication and collaborative skills.
• Willingness to work evenings, weekends, and holidays during peak periods.

Responsibilities

• Provide insights from campaign performance to shape CRM and Loyalty roadmaps.
• Build and execute CRM campaigns across email, push, and in-app messaging.
• Support campaign setup, QA, audience selection, asset management, and monitoring.
• Collaborate with Analytics to define data attributes for segmentation.
• Maintain and update promotional databases and tracking systems.
• Ensure campaigns comply with governance and regulatory guidelines.
• Partner with cross-functional teams to improve customer experiences.

Skills

CRM operations

Campaign analytics

Promotional management

Cross-functional collaboration

Attention to detail

Communication skills

SQL basics

Team player

Education

Bachelor’s degree in Sports, Business, Marketing, Communications, or related field

Tools

Movable Ink

Airtable

SQL

Job description

Fanatics Betting & Gaming is seeking a CRM & Promo Operations Associate for a part-time hybrid role. You’ll deliver world-class customer engagement through promotional campaigns and CRM channel activation, with a focus on campaigns, data insights, and customer loyalty programs.

The role requires strong attention to detail, the ability to work evenings/weekends, and collaboration with multiple teams to drive activation and retention in a fast-paced environment.