Part-Time Concierge

Capitol Concierge Inc.; McLean (VA); On-site; USD 20,664 - 34,440; Part time

Benefits offered by this job

Paid Time Off (PTO)

Company-paid life insurance

Comprehensive healthcare options

401(k) retirement plan

Job summary

Capitol Concierge Inc. in McLean, Virginia is seeking a dedicated Part-Time Concierge to provide outstanding customer service. Responsibilities include maintaining a pristine lobby, assisting residents with requests, and managing packages. Ideal candidates should have a High School Diploma, with 3+ years in hospitality or customer service.

The position offers great part-time benefits including sick leave and participation in a 401(k) retirement plan. If you are polished, customer-focused, and thrive in a fast-paced environment, we encourage you to apply!

Qualifications

• A minimum of 3 years of experience in hospitality or customer service is preferred.
• Strong professional demeanor and customer-focused behavior are essential.
• Detail-oriented and able to handle constructive feedback.

Responsibilities

• Provide outstanding customer service, adhering to Capitol Concierge Inc. standards.
• Perform light housekeeping tasks and maintain community refreshment areas.
• Track and distribute packages to residents and manage visitor parking.

Skills

Customer service

Strong verbal and written communication skills

Organizational and multitasking abilities

Problem-solving mindset

Education

High School Diploma

Bachelor's Degree

Tools

Microsoft Office Suite

Building Link/Key Link

Job description

Now Hiring: Part-Time Concierge

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where attention to detail and professionalism are key? If so, we want you on our team!

About The Role

As a Concierge, you will be the welcoming face of the community, ensuring residents, guests, and prospects have a seamless and enjoyable experience. From maintaining a pristine lobby to assisting with packages and responding to resident requests, you will play a vital role in creating a warm and inviting atmosphere.

What You’ll Do

• Provide outstanding customer service, adhering to Capitol Concierge Inc. standards.
• Keep the front desk, lobby, and entryways clean and organized.
• Perform light housekeeping tasks such as dusting, sweeping entryways, and cleaning glass doors.
• Maintain community refreshment areas (coffee, water, continental breakfast, etc.).
• Answer phones, provide information, forward calls, and take messages as needed.
• Sign for, track, and distribute packages to residents.
• Accept and log service requests from residents.
• Monitor and manage visitor parking and issue parking passes (if applicable).
• Handle resident noise complaints after leasing office hours.
• Contact emergency services when necessary (fire, medical, or police assistance).
• Track and inspect community amenity areas, especially when rented by residents.
• Other duties as assigned by the supervisor.

What We’re Looking For

To succeed in this role, you should have:

Education & Experience

• High School Diploma required; Bachelor's Degree preferred.
• 3+ years of experience in hospitality, customer service, or a related field preferred.

Skills & Qualities

• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Professional, polished, and customer-focused demeanor.
• Ability to follow instructions and handle constructive feedback.
• Detail-oriented, efficient, and able to work independently and as part of a team.
• Problem-solving mindset with analytical skills.

Tech Savvy?

• Proficiency in Microsoft Office Suite (2013+).
• Knowledge of Building Link/Key Link is a plus.

Dress Code

Concierges must wear a Black Suit, White Collared/Button up shirt, Conservative necktie and dress shoes.

What We Offer

We believe in taking care of our team members.

Full‑Time Benefits

• Paid Time Off (PTO) for vacation, personal, and sick leave.
• Company-paid life insurance ($35K for Concierges, $50K for management).
• Comprehensive healthcare (Medical, Dental, and Vision) with a 100% employer-paid option.
• HRA Clarity Card ($250 company-paid with medical enrollment).
• Voluntary benefits (Short-term & Long-term disability, supplemental life insurance).
• Flexible Spending Account.
• Education Assistance Program.
• 401(k) retirement plan.

Part‑Time Benefits

• Sick leave.
• 401(k) retirement plan.

Join Us!

Be part of a company that values excellence and service. Apply today and start making a difference!

Please note: The position you applied for may fill before an interview is scheduled. However, we encourage you to apply, as we will still reach out to discuss other potential opportunities that align with your skills and experience.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.