Part-Time Community Front Desk Associate I

City of Des Moines, Washington; Seattle (WA); On-site; USD 23,000 - 26,000; Part time

Job summary

The City of Des Moines is seeking an Office Attendant to provide friendly customer service and office support in the Recreation/Senior Activities division. The role handles registrations, payments, general clerical tasks and guest inquiries in a busy community services setting.

Typical duties include answering phones, directing callers, maintaining records, processing deposits, and supporting events and meetings. Strong computer skills and accurate typing are essential.

Qualifications

• High school diploma or GED and one year of experience as a customer service representative, office assistant, secretary or related position required.
• Recreation work experience preferred.
• Demonstrated proficiency in Microsoft Word, Excel, Outlook and PowerPoint.

Responsibilities

• Greets customers, answers telephone, assists customers with requests, directs calls to appropriate personnel, and resolves grievances and complaints when needed.
• Provides information on department and program policies and procedures; refers inquiries as appropriate. Accepts and processes program participant registrations and collects fees.
• Processes bank deposits and prepares Revenue Transmittal Report as needed. Performs general clerical duties related to assigned functional area and facility.
• Types, proofreads, and processes a variety of documents including general correspondence, customer-related correspondence, and memos, from rough draft or verbal instruction.
• Assists with collections of past due accounts as needed.
• Provides support for Department programs, meetings and special events as needed.

Skills

Customer service

Cash handling

Multitasking

Typing speed (35 wpm)

Communication

Education

High school diploma or GED

Recreation work experience preferred

Microsoft Office proficiency (Word/Excel/PowerPoint/Outlook)

Tools

Recreation Class Registration software

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

The City of Des Moines is seeking an Office Attendant to provide friendly customer service and office support in the Recreation/Senior Activities division. The role handles registrations, payments, general clerical tasks and guest inquiries in a busy community services setting.

Typical duties include answering phones, directing callers, maintaining records, processing deposits, and supporting events and meetings. Strong computer skills and accurate typing are essential.