Part-Time Clinic Operations & Patient Experience Specialist

UnityPoint Health; Madison (WI); On-site; USD 31,000 - 39,000; Part time

Benefits offered by this job

Paid time off

Parental leave

401K matching

Dental insurance

Health insurance

Vision insurance

Paid holidays

Disability insurance

Tuition reimbursement

Adoption assistance

Pet insurance

Job summary

UnityPoint Health – Meriter Therapy is seeking a Business Operations Specialist to support clinic operations and patient experience. This role focuses on training team members, improving workflows, and delivering exceptional customer service in a fast-paced rehab setting.

With an Associate Degree in Business and at least 1 year of healthcare experience, you will help manage registration, benefits authorizations, and data reporting, while promoting operational consistency across the Rehab Therapy

Qualifications

• Associate Degree in Business, Management or related field.
• Minimum of 1 year of healthcare experience.
• Prior experience of insurance – obtaining benefits, submitting authorizations, etc.
• Excellent organizational, internal and external public relations skills.
• Knowledge of registration processes, Epic Cadence program.
• Customer service experience.

Responsibilities

• Work collaboratively with the therapy team to support exceptional patient experience and outcomes.
• Embrace lifelong learning: willingly receive feedback and learn from team members, seek continual learning opportunities, and share feedback to promote the growth of the team.
• Demonstrate a willingness to be flexible and to take on additional responsibilities to support the team and process improvement initiatives.
• Creating, updating, and improving workflows and corresponding resources.
• Identifying, gathering, and communicating key data/metrics to support operations

Skills

Customer service

Healthcare experience

Team collaboration

Education

Associate Degree in Business/Management

Tools

Epic Cadence

Job description

UnityPoint Health – Meriter Therapy is seeking a Business Operations Specialist to support clinic operations and patient experience. This role focuses on training team members, improving workflows, and delivering exceptional customer service in a fast-paced rehab setting.

With an Associate Degree in Business and at least 1 year of healthcare experience, you will help manage registration, benefits authorizations, and data reporting, while promoting operational consistency across the Rehab Therapy