Pediatric Therapy Experience Specialist (Float)

UnityPoint Health; De Forest (MN); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Benefit Eligible

Job summary

UnityPoint Health – Meriter Therapy is seeking an Experience Specialist to support outpatient rehabilitation services. The role includes front desk duties, patient scheduling, registration, and ensuring a smooth patient journey across clinics in the Madison/Deforest area.

You will collaborate with the therapy team to deliver patient-centered care and participate in team initiatives, with opportunities for professional growth and mentorship within the department.

Qualifications

• High School Diploma or equivalent.
• Experience in hospital/healthcare customer service preferred.
• Receptionist/clerical experience preferred.

Responsibilities

• Front desk reception and administrative/clerical support – patient appointment scheduling, point of service payment collections, and registration processes support.
• Patient navigation from entry to exit of clinic and periodic regulatory/compliance checks.
• Room readiness: organizing, cleaning and prepping of patient care areas, equipment maintenance, and supply ordering.
• Travel between clinics to support multiple outpatient therapy sites; mileage pay for travel between clinics.

Skills

Customer service

Education

High School Diploma or equivalent

Job description

UnityPoint Health – Meriter Therapy is seeking an Experience Specialist to support outpatient rehabilitation services. The role includes front desk duties, patient scheduling, registration, and ensuring a smooth patient journey across clinics in the Madison/Deforest area.

You will collaborate with the therapy team to deliver patient-centered care and participate in team initiatives, with opportunities for professional growth and mentorship within the department.