Part Time Client Service Representative

VCA Animal Hospitals, Inc; City of Yonkers (NY); On-site; USD 27,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid vacation/sick days

401(k)

Employee pet discounts

Job summary

VCA Animal Hospitals in Yonkers, NY seeks an experienced Client Service Representative to deliver exceptional client service and support for pets and their owners. You will greet clients, schedule appointments, handle follow-ups, explain fees, and assist with product and service recommendations.

The role emphasizes compassionate communication, accuracy in records, and maintaining a clean, welcoming hospital environment. Benefits are provided according to company policy.

Qualifications

• Minimum experience in customer service.
• Ability to greet visitors and answer phones professionally.
• Comfort with explaining fees and processing payments.

Responsibilities

• Greet visitors, guide clients and pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound follow-ups and reach out to prospective clients.
• Explain fees and process payments, upsell products/services.
• Educate clients on general pet care and non-medical topics.
• Maintain medical records, charts, reports and correspondence.
• Keep the facility clean and orderly at all times.

Skills

Customer service

Scheduling

Communication

Multitasking

Job description

Client Service Representative

Pay Range: Compensation negotiable based on experience, $19.50 to $21.00 per hour to start

We are seeking an experienced Client Service Representative to join our team.

At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.

We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Why We Need You

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non‑medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com