Client Service Representative

VCA Animal Hospitals, Inc; Livingston (TN); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k)

Employee pet discounts

Job summary

VCA Animal Hospitals, Inc. is seeking an experienced Client Service Representative in Livingston, TN to deliver outstanding client service for pets and their owners. You will greet clients, manage appointments, discuss services and fees, and assist with product recommendations while supporting hospital operations.

The role includes Saturday hours and a comprehensive benefits package in a fast-paced veterinary environment, promoting pet health and client satisfaction.

Qualifications

• Strong customer service skills and a professional demeanor.
• Ability to greet visitors, answer phones, and guide clients and their pets to exam rooms.
• Experience in scheduling, confirming appointments, and following up with clients.
• Ability to present and explain fees and process payments.
• Experience with product/service recommendations, including prescriptions when applicable.
• Knowledge of basic pet care and husbandry and non-medical pet care basics.

Responsibilities

• Greet visitors, answer phones, and guide clients and pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound calls for follow-ups and new client outreach.
• Explain fees and process payments to clients.
• Recommend products/services and educate clients on pet care.
• Manage medical records, charts, and correspondence.
• Maintain a clean, orderly hospital environment, inside and outside.
• This position includes Saturday hours.

Skills

Customer service

Phone etiquette

Appointment scheduling

Sales and product recommendations

Medical records management

Pet care knowledge

Job description

Client Service Representative

We are seeking an experienced Client Service Representative to join our team.

At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.

We’re looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.

Why We Need You

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.
• This position includes Saturday hours.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com