Part-Time Client Care Specialist — Calm, Professional Liaison

Stange Law Firm, PC; St. Louis (MO); On-site; USD 18,184 - 25,898; Part time

Benefits offered by this job

Flexible part-time hours

Paid on-the-job training

Advancement opportunities

Team-oriented environment

Reputable multi-state firm

Job summary

Stange Law Firm, PC is seeking a part-time Client Care Assistant in Creve Coeur, Missouri. You will help deliver exceptional client service, liaising between clients and attorneys to resolve concerns with professionalism and compassion.

The role offers up to 29 hours per week, Monday–Friday, 9:00 a.m. to 5:00 p.m., starting pay $16.00 per hour. Prior legal or client-relations experience is a plus, and paid training is provided.

Qualifications

• High school diploma or equivalent is required.
• Strong computer skills and proficiency with Microsoft Office.
• Typing speed around 45 WPM or higher.
• Excellent verbal, telephone, and written communication skills.
• Outstanding customer service and interpersonal skills.
• Ability to stay calm and professional during difficult conversations.
• Strong organizational skills and attention to detail.
• Excellent attendance and punctuality.
• Prior law firm, legal, customer service, hospitality, call center, or client relations experience is preferred but not required.

Responsibilities

• Communicate with clients regarding concerns involving attorneys or firm policies.
• Provide exceptional customer service while building positive relationships with current clients.
• Serve as a liaison between clients and the Firm to help resolve concerns professionally and compassionately.
• Listen carefully to client concerns and work toward practical resolutions while explaining Firm policies and procedures.
• Communicate with clients by phone and email in a timely and professional manner.
• Maintain professionalism, empathy, confidentiality, and sound judgment in every client interaction.
• Work collaboratively with attorneys, Client Care leadership, and other departments to ensure an outstanding client experience.

Skills

Customer service

Microsoft Office

Typing 45 WPM

Verbal and written communication

Interpersonal skills

Calm under pressure

Organizational skills

Attendance and punctuality

Prior legal/office experience (nice to

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Stange Law Firm, PC is seeking a part-time Client Care Assistant in Creve Coeur, Missouri. You will help deliver exceptional client service, liaising between clients and attorneys to resolve concerns with professionalism and compassion.

The role offers up to 29 hours per week, Monday–Friday, 9:00 a.m. to 5:00 p.m., starting pay $16.00 per hour. Prior legal or client-relations experience is a plus, and paid training is provided.