Part Time Client Associate - Old Orchard

TravisMathew; Skokie (IL); On-site; USD 18,184 - 25,898; Part time

Job summary

TravisMathew in Skokie, Illinois is seeking a Client Associate to enhance the in-store sales experience. The role emphasizes delivering excellent customer service while maintaining knowledge of apparel products. Candidates should possess proficiency in Microsoft Applications and point-of-sale systems. A minimum of one year in a client service role is required. Flexible hours including evenings and weekends are expected. Join TravisMathew, where creating a welcoming atmosphere fosters team success.

Qualifications

• Proficiency in Microsoft Applications is essential for daily tasks.
• Experience using point-of-sale systems is required.
• Strong decision-making skills and independence are necessary.

Responsibilities

• Achieve sales goals through exceptional customer service.
• Develop and maintain relationships with repeat clients.
• Participate in store events and marketing initiatives.

Skills

Proficient in Microsoft Applications

Proficient in point-of-sale (POS) systems

Strong written and verbal communication skills

Education

Minimum 1-year experience in a client services related capacity

Job description

Job Overview

The Client Associate is responsible for maintaining the in‑store sales and service experience and promoting a sales culture within the retail store to achieve or exceed sales, KPIs, and profitability goals.

Roles and Responsibilities

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service.
• Connect with in‑store clients and develop and retain a following of repeat clients to drive individual sales goals.
• Maintain in‑depth knowledge of apparel each season, including fit, fabric, and intended use of the line.
• Participate in‑store events, marketing initiatives and CRM activity to drive and reward repeat business.
• Adhere to client service standards and company policies and procedures.
• Foster a friendly, open and inviting environment for all in‑store guests.
• Foster a work environment focused on teamwork and productivity.
• Maintain store cleanliness and organization, including front of house and stock space.

Technical Competencies (Knowledge, Skills & Abilities)

• Proficient in Microsoft Applications.
• Proficient in point‑of‑sale (POS) systems.
• Strong written and verbal communication skills.
• Ability to make decisions independently or escalation when applicable.
• Ability to work non‑traditional hours; weekends, evenings and holidays.

Education and Experience

• Minimum 1‑year experience in a client services related capacity.

Physical Requirements / Work Environment (if Applicable)

• Work performed in a retail environment / store.
• Walk, sit, stand, bend, reach and move continually during working hours.

Benefits

Pay Per Hour: $16

TravisMathew is an Equal Employment Opportunity.