Part Time Client Associate - Old Orchard

TravisMathew, LLC; Old Orchard (PA); On-site; USD 18,184 - 25,898; Full time

Job summary

TravisMathew, LLC is seeking a Client Associate to enhance the in-store sales and service experience. The role involves connecting with clients, achieving sales goals, and maintaining a vibrant retail environment.

The ideal candidate will have at least one year of client services experience and strong knowledge of apparel. Flexibility for non-traditional hours is essential, along with a commitment to exceptional customer service.

Qualifications

• Minimum 1-year experience in a client services related capacity.
• Ability to work non-traditional hours; weekends, evenings, and holidays.

Responsibilities

• Instill an approachable and efficient sales and service focus on the floor.
• Connect with in-store clients and develop a following of repeat clients.
• Maintain in-depth knowledge of apparel each season including fit and fabric.
• Participate in marketing initiatives to drive repeat business.
• Adhere to client service standards and company policies.
• Maintain store cleanliness and organization.

Skills

Proficiency in Microsoft Applications

Proficiency in point-of-sale (POS) systems

Strong verbal communication skills

Strong written communication skills

Job description

TravisMathew is a premium apparel brand that exists because we seized an opportunity—and we’re inviting you to take yours. Back in 2007, we saw there weren’t many companies whose clothing bridged the gap between performance and lifestyle, so we created our own. Inspired by the sun, surf, and sand of Southern California, we became a leading innovator in lifestyle performance apparel by making clothes for real life—plus working with premium wholesalers, building a leading e-commerce business, and opening retail stores around the world. We invite you to join team TravisMathew.

JOB OVERVIEW

The Client Associate is responsible for maintaining the in-store sales and service experience and promoting sales culture within the retail store to achieve or exceed sales, KPIs and profitability goals.

ROLES AND RESPONSIBILITIES

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service
• Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals
• Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line
• Participate in-store events, marketing initiatives and CRM activity to drive and reward repeat business
• Adhere to client service standards and company policies and procedures
• Foster a friendly, open and inviting environment for all in-store guests
• Foster a work environment focused on teamwork and productivity
• Maintain store cleanliness and organization, including front of house and stock space

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)

• Proficient in Microsoft Applications
• Proficient in point-of-sale (POS) systems
• Strong written and verbal communication skills
• Ability to make decisions independently, or elevate when applicable
• Ability to work non-traditional hours; weekends, evenings and holidays

EDUCATION AND EXPERIENCE

Minimum 1-year experience in a client services related capacity.

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT (if applicable)

Work is performed in a retail environment / store. Walk, sit, stand, bend, reach and move continually during working hours.

PAY

Per Hour: $16

TravisMathew is an Equal Employment Opportunity