Part-Time Client Advisor, Vilebrequin Bal Harbour

G-III Apparel Group; Bal Harbour Village (FL); In loco; USD 40.000 - 55.000; Tempo pieno

Vantaggi offerti da questo lavoro

Employee discount

Weekly bonus

401k plan

Commuter benefits

Referral program

Descrizione del lavoro

Vilebrequin in Bal Harbour, FL is seeking a Client Advisor to welcome guests and deliver a memorable luxury shopping experience, embodying the brand and telling its heritage under the Store Manager’s guidance.

You will master product details, assist in store operations, and use the WE SELL SUN ceremony to achieve personal and store KPIs. A high school diploma and 2–3 years in luxury retail are required, with a flexible schedule including weekends and holidays.

Competenze

• High School Diploma/Equivalency required.
• 2-3 years of experience in a customer-facing role with a focus on sales, preferably in a luxury or hospitality setting.

Mansioni

• Welcome customers and offer assistance immediately.
• Provide a dynamic service presence at each location.
• Ask questions to identify customer needs and guide accordingly.
• Know store layout, current merchandise, and direct customers to the appropriate area.
• Achieve personal and store sales goals using the WE SELL SUN ceremony.
• Support store operations including deliveries, transfers, and POS processes.
• Open/close the store and maintain cleanliness and organization.

Conoscenze

Customer service

Sales

Communication

Product knowledge

Cash handling

Multitasking

Teamwork

Flexible schedule

Storytelling

Tech savvy

Formazione

High School Diploma

Strumenti

POS system

Descrizione del lavoro

YOUR OPPORTUNITY

Your opportunity to join a dynamic team where every day feels like a holiday awaits! The role of the Client Advisor at Vilebrequin is at the core of our brand as they continue to safeguard the growth and longevity of our brand through cultivating and strengthening client relationships. As a Client Advisor at Vilebrequin, you are tasked with understanding the mindset of the Vilebrequin brand and bringing it to life each day. As Brand Ambassadors, you help engage clients in the discovery of our heritage through storytelling and creating enthusiasm for the Vilebrequin collections. You will aid in transforming a customer's store visit into a memorable luxury shopping experience. This position is onsite at the specified location and will report to the Store Manager.

Your opportunity to join a dynamic team where every day feels like a holiday awaits! The role of the Client Advisor at Vilebrequin is at the core of our brand as they continue to safeguard the growth and longevity of our brand through cultivating and strengthening client relationships. As a Client Advisor at Vilebrequin, you are tasked with understanding the mindset of the Vilebrequin brand and bringing it to life each day. As Brand Ambassadors, you help engage clients in the discovery of our heritage through storytelling and creating enthusiasm for the Vilebrequin collections. You will aid in transforming a customer's store visit into a memorable luxury shopping experience. This position is onsite at the specified location and will report to the Store Manager.

YOUR IMPACT

Create a Welcoming Environment

• Immediately welcome customers and proactively offer assistance.
• Provide a dynamic service presence to each location.
• Skilled at asking appropriate questions to identify a customer's needs in order to effectively provide them with guidance.
• Knowledgeable of store layout, current merchandise assortment, and ability to direct customers to the appropriate area.
• Help foster a welcoming, fun, encouraging and energetic customer environment.
• Create a positive work environment through collaboration.

Elevate the Shopping Experience

• Consistently achieve personal and store sales goals; serves clients according to the standard of Vilebrequin's selling ceremony.
• Incorporate the WE SELL SUN selling ceremony in every sale through applying first smile, be curious, tell the tale, unveil connections, matching top, perfect fit, reassure, and convince.
• Deliver luxury clienteling to provide the best customer experience, both in-store and digitally.
• Study and communicate collection details while assisting clients.
• Ensure the customer wish list is always current with customers being notified when product arrives.
• Exceed individual Key Performance Indicator (KPI) targets: ADS, UPT, Email Capture, Name Attachment Rate, Women's Sales, and Top to Bottom by delivering top-tier customer service.
• Adhere to all corporate customer service policies.
• Demonstrate effective communication with customers, coworkers, and managers.
• Lead by example and positively influence others.

Support Store Operational Excellence

• Support store operations including, but not limited to, processing deliveries and transfers in a timely manner, merchandising goods on the sales floor and maintaining visual standards.
• Execute correct POS processes including proper cash handling and opening/closing the registers.
• Adhere to all operational policies and procedures.
• Safeguard company property, including key holding.
• Maintain standards of cleanliness and organization.
• Responsible for opening and closing the store.

Problem Solving

• Demonstrate a high level of energy and the ability to multi-task in a fast-paced environment.
• Ability to understand a customer's concerns and quickly determine solutions with limited supervision.

KEYS FOR SUCCESS

Education

• High School Diploma/Equivalency Required.
• 2-3 years of experience in a customer-facing role with a focus on sales, preferably in a luxury or a hospitality setting.

Competencies

• Desire to work in a retail setting, with a focus on sales
• Passion for luxury product with an appreciation for design
• Entrepreneurial spirit
• A professional, welcoming character and presentation
• Ability to generate customer delight
• Client-oriented with an excellent sense of service quality (go the extra mile spirit)
• Excellent communication skills
• Strong attention to detail
• "Win together" mentality
• Ability to work autonomously
• Strong problem-solving skills
• Displays strong organizational skills and follow-through
• Technologically savvy
• Ability to work a flexible schedule based on business needs, which includes mornings/ evenings, weekends, and holidays

Languages: Foreign Languages a plus

Essential Physical Requirements

• Lift and/or move up to approximately 50 pounds frequently
• Bending/stooping/kneeling required-frequently
• Climbing ladders -- occasionally
• Routine standing for duration of shift (up to 8 hours)

Benefits Just For You

We offer a comprehensive range of benefits to our valued associates:

• A generous employee discount
• A 401k plan with an employer contribution
• Weekly Sales Bonus Structure
• Tax-free commuter benefits
• Employee referral program