Full-Time Client Advisor, Vilebrequin Bal Harbour

G-III Apparel Group; Miami (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health benefits

Vacation days

401k plan

Sales bonus

Employee wellness

Referral program

Job summary

Vilebrequin is seeking a Client Advisor at Bal Harbour, Florida to convert store visits into luxury experiences and deliver outstanding service onsite under the Store Manager.

You will welcome clients, tell the brand story, drive sales, maintain visual standards, and support store operations, including POS transactions, in a luxury retail environment.

Qualifications

• 2-3 years of experience in a customer-facing role with a focus on sales.
• High standard of service and attention to detail.
• Desire to work in a luxury retail environment.

Responsibilities

• Greet customers and assist with their needs to drive sales.
• Maintain store standards and assist with merchandise presentation.
• Process transactions accurately at the POS and manage opening/closing duties.

Skills

Customer service

Sales

Communication

Multitasking

Problem solving

Team collaboration

Education

High School Diploma/Equivalency Required

Tools

POS system

Cash handling

Job description

#388

Bal Harbour, Florida, United States

Job Description

YOUR OPPORTUNITY

Your opportunity to join a dynamic team where every day feels like a holiday awaits! The role of the Client Advisor at Vilebrequin is at the core of our brand as they continue to safeguard the growth and longevity of our brand through cultivating and strengthening client relationships. As a Client Advisor at Vilebrequin, you are tasked with understanding the mindset of the Vilebrequin brand and bringing it to life each day. As Brand Ambassadors, you help engage clients in the discovery of our heritage through storytelling and creating enthusiasm for the Vilebrequin collections. You will aid in transforming a customer's store visit into a memorable luxury shopping experience. This position is onsite at the specified location and will report to the Store Manager.

YOUR IMPACT

• Immediately welcome customers and proactively offer assistance.
• Provide a dynamic service presence to each location.
• Skilled at asking appropriate questions to identify a customer's needs in order to effectively provide them with guidance.
• Knowledgeable of store layout, current merchandise assortment, and ability to direct customers to the appropriate area.
• Help foster a welcoming, fun, encouraging and energetic customer environment.
• Create a positive work environment through collaboration.

Elevate the Shopping Experience

• Consistently achieve personal and store sales goals; serves clients according to the standard of Vilebrequin's selling ceremony.
• Incorporate the WE SELL SUN selling ceremony in every sale through applying first smile, be curious, tell the tale, unveil connections, matching top, perfect fit, reassure, and convince.
• Deliver luxury clienteling to provide the best customer experience, both in-store and digitally.
• Study and communicate collection details while assisting clients.
• Ensure the customer wish list is always current with customers being notified when product arrives.
• Exceed individual Key Performance Indicator (KPI) targets: ADS, UPT, Email Capture, Name
  Attachment Rate, Women's Sales, and Top to Bottom by delivering top-tier customer service.
• Adhere to all corporate customer service policies.
• Demonstrate effective communication with customers, coworkers, and managers.
• Lead by example and positively influence others.

Support Store Operational Excellence

• Support store operations including, but not limited to, processing deliveries and transfers in a timely manner, merchandising goods on the sales floor and maintaining visual standards.
• Execute correct POS processes including proper cash handling and opening/closing the registers.
• Adhere to all operational policies and procedures.
• Safeguard company property, including key holding.
• Maintain standards of cleanliness and organization.
• Responsible for opening and closing the store.

Problem Solving

• Demonstrate a high level of energy and the ability to multi-task in a fast-paced environment.
• Ability to understand a customer's concerns and quickly determine solutions with limited
  supervision.

KEYS FOR SUCCESS

Education:

• High School Diploma/Equivalency Required.
• 2-3 years of experience in a customer-facing role with a focus on sales, preferably in a
  luxury or a hospitality setting.
• Desire to work in a retail setting, with a focus on sales
• Passion for luxury product with an appreciation for design
• A professional, welcoming character and presentation
• Ability to generate customer delight
• Client-oriented with an excellent sense of service quality (go the extra mile spirit)
• Strong attention to detail
• "Win together" mentality
• Ability to work autonomously
• Strong problem-solving skills
• Displays strong organizational skills and follow-through
• Technologically savvy
• Ability to work a flexible schedule based on business needs, which includes mornings/evenings, weekends and holidays

Languages:

Foreign Languages a plus

Essential Physical Requirements

• Lift and/or move up to approximately 50 pounds frequently
• Bending/stooping/kneeling required-frequently
• Climbing ladders -- occasionally
• Routine standing for duration of shift (up to 8 hours)

BENEFITS JUST FOR YOU

We offer a comprehensive range of benefits to our valued associates:

• Medical, Dental, and Vision insurance
• Paid vacations (16 days a year)
• A 401k plan with an employer contribution
• Weekly Sales Bonus Structure
• Tax-free commuter benefits
• Mental Wellness Apps (Headspace)
• Employee referral program

Location(s)

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