Full-Time Client Advisor, Vilebrequin Bal Harbour

G-III Apparel Group

Bal Harbour Village (FL)

On-site

USD 32,000 - 52,000

Full time

5 days ago

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Benefits offered by this job

Employee discount

Medical, Dental, and Vision insurance

Paid vacations

401k plan

Weekly Sales Bonus Structure

Tax-free commuter benefits

Headspace wellness app

Employee referral program

Job summary

Vilebrequin is seeking a Client Advisor to join our luxury retail team in Bal Harbour, FL. You will welcome clients, share the brand story, and guide customers through a premium shopping experience, reporting to the Store Manager. This onsite role emphasizes relationship-building and a high level of service.

You will partner with the store team to uphold visual standards, meet KPIs, and drive sales while delivering an exceptional client experience across in-store and digital channels.

Qualifications

High School Diploma or equivalent required.
2-3 years in a customer-facing role with a focus on sales, preferably in a luxury or hospitality setting.

Responsibilities

Immediately welcome customers and proactively offer assistance.
Provide a dynamic service presence to each location.
Ask appropriate questions to identify a customer’s needs and offer guidance.
Know store layout and merchandise to direct customers to the right area.
Foster a welcoming, fun, encouraging, energetic customer environment.
Collaborate to create a positive work atmosphere.

Skills

Customer service

Sales oriented

Communication skills

Flexible schedule

Education

High School Diploma/Equivalency

2-3 years in customer-facing role

Job description

YOUR OPPORTUNITY

Your opportunity to join a dynamic team where every day feels like a holiday awaits! The role of the Client Advisor at Vilebrequin is at the core of our brand as they continue to safeguard the growth and longevity of our brand through cultivating and strengthening client relationships. As a Client Advisor at Vilebrequin, you are tasked with understanding the mindset of the Vilebrequin brand and bringing it to life each day. As Brand Ambassadors, you help engage clients in the discovery of our heritage through storytelling and creating enthusiasm for the Vilebrequin collections. You will aid in transforming a customer's store visit into a memorable luxury shopping experience. This position is onsite at the specified location and will report to the Store Manager.

YOUR OPPORTUNITY

YOUR IMPACT

Immediately welcome customers and proactively offer assistance.
Provide a dynamic service presence to each location.
Skilled at asking appropriate questions to identify a customer's needs in order to effectively provide them with guidance.
Knowledgeable of store layout, current merchandise assortment, and ability to direct customers to the appropriate area.
Help foster a welcoming, fun, encouraging and energetic customer environment.
Create a positive work environment through collaboration.

Elevate the Shopping Experience

Consistently achieve personal and store sales goals; serves clients according to the standard of Vilebrequin's selling ceremony.
Incorporate the WE SELL SUN selling ceremony in every sale through applying first smile, be curious, tell the tale, unveil connections, matching top, perfect fit, reassure, and convince.
Deliver luxury clienteling to provide the best customer experience, both in-store and digitally.
Study and communicate collection details while assisting clients.
Ensure the customer wish list is always current with customers being notified when product arrives.
Exceed individual Key Performance Indicator (KPI) targets: ADS, UPT, Email Capture, Name Attachment Rate, Women's Sales, and Top to Bottom by delivering top-tier customer service.
Adhere to all corporate customer service policies.
Demonstrate effective communication with customers, coworkers, and managers.
Lead by example and positively influence others.

Support Store Operational Excellence

Support store operations including, but not limited to, processing deliveries and transfers in a timely manner, merchandising goods on the sales floor and maintaining visual standards.
Execute correct POS processes including proper cash handling and opening/closing the registers.
Adhere to all operational policies and procedures.
Safeguard company property, including key holding.
Maintain standards of cleanliness and organization.
Responsible for opening and closing the store.

Problem Solving

Demonstrate a high level of energy and the ability to multi-task in a fast-paced environment.
Ability to understand a customer's concerns and quickly determine solutions with limited supervision.

KEYS FOR SUCCESS

Education

High School Diploma/Equivalency Required.
2-3 years of experience in a customer-facing role with a focus on sales, preferably in a luxury or a hospitality setting.

Competencies

Desire to work in a retail setting, with a focus on sales
Passion for luxury product with an appreciation for design
Entrepreneurial spirit
A professional, welcoming character and presentation
Ability to generate customer delight
Client-oriented with an excellent sense of service quality (go the extra mile spirit)
Excellent communication skills
Strong attention to detail
"Win together" mentality
Ability to work autonomously
Strong problem-solving skills
Displays strong organizational skills and follow-through
Technologically savvy
Ability to work a flexible schedule based on business needs, which includes mornings/evenings, weekends and holidays