Part Time Dispatch Support Coordinator

The Juris Agency; Joliet (IL); On-site; USD 22,041 - 33,062; Part time

Benefits offered by this job

Mon-Fri Schedule

Work from Home

Hands on Training

Home Work Equipment Provided

Weekly One on One Meetings

Team Building Events

Appreciation Lunches

Flexible Schedule

Home/Work Life Balance

Job summary

247 Chicago in Joliet, IL, is seeking a Part Time Intermodal Dispatcher to join a dynamic team. Based in Joliet with a hybrid remote arrangement, this role focuses on coordinating intermodal shipments, maintaining strong customer service, and ensuring timely deliveries.

Schedule: Mon–Fri, 2 PM–6 PM, with possible Saturday/Sunday shifts as needed. The position emphasizes flexibility, communication, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• 1–2 years of dispatch or related logistics experience.
• Familiarity with intermodal logistics, rails, and drayage regulations.
• Strong verbal and written communication skills.
• Proficient with dispatch software and Outlook/email tools.
• Ability to make quick decisions under pressure and adapt to changing schedules.
• Willingness to work varied shifts, including weekends.
• Team-oriented with customer-service focus.
• Experience with intermodal dispatch, rail yards, or drayage is a plus.

Responsibilities

• Coordinate intermodal shipments and oversee timely deliveries and pickups.
• Serve as primary liaison between drivers, clients, and logistics team.
• Provide ETAs, status updates, and appointment communications.
• Develop routing plans to optimize delivery times and costs.
• Maintain daily dispatch documentation and reports.
• Support end-of-day closeout and prepare next-day dispatch sheets.
• Deliver friendly, professional customer service.
• Cover other team members during peak times or vacations.

Skills

Intermodal dispatch

Communication

Data entry

Tech-savvy

Problem solving

Flexibility

Team player

Customer service

Rail yards knowledge

Emailing/coordination

Tools

Truckman TM3

Google Chat

Outlook

Dispatch software

Job description

Job Description

Join 247 Chicago, a dynamic player in the Intermodal transportation sector, as a Part Time Chicago Intermodal Dispatcher. Based in Joliet, Illinois, with the flexibility of a hybrid remote arrangement, this role offers an inviting work environment that aligns well with today\'s flexible work culture. As an Intermodal Dispatcher, you\'ll become an integral part of our passionate team, contributing to efficient operations and customer satisfaction. This position is ideal for someone who thrives in a fast-paced setting and possesses strong organizational skills. Your role will involve assisting with shipments and handling logistics requirements, ensuring timely deliveries while maintaining high standards of customer service. If you are looking for an engaging part-time opportunity to make a positive impact and further your career in logistics, we invite you to apply and become part of our success story at 247 Chicago.

Schedule: Monday Through Friday, 2PM to 6PM. When needed, Saturdays 8-12 and Sundays 8-12.

Benefits

• Mon-Fri Schedule
• Work from Home
• Hands on Training
• Home Work Equipment Provided
• Weekly One on One Meetings
• Team Building Events
• Appreciation Lunches
• Flexible Schedule
• Home/Work Life Balance

Responsibilities

• Dispatch Coordination: Manage and oversee the dispatch of intermodal shipments, ensuring timely delivery and pickup operations in coordination with the team.
• Communication: Act as the primary point of contact between drivers, clients, and the logistics team, ensuring smooth communication and resolution of any issues.
• Provide ETAs, updates, and appointment communication
• Route Optimization: Develop and implement efficient routing plans that improve delivery times and reduce costs.
• Scheduling: Maintain a consistent and reliable schedule for pickups and deliveries, keeping in mind client requirements and driver availability.
• Documentation: Ensure accurate documentation and reporting of daily dispatch operations, keeping records up to date.
• Customer Service: Provide friendly and professional support to clients, addressing all inquiries and concerns promptly.
• When workload is lighter:
  • Finalize daily paperwork
  • Upload documents into our Truckman system
  • Prepare next-day dispatch sheets, termination sheets, and work schedules
  • Upload next-day container documents into Truckman
  • Respond to operational emails requiring follow-up
  • Support smooth end-of-day closeout
• This role helps ensure strong coverage during peak hours and reliable handoff into the next day.
• Must be able to cover others during vacation time.

Requirements

• Experience: Minimum 1-2 years of experience in a dispatch or related logistics role.
• Knowledge: Familiarity with intermodal logistics and transport regulations is essential, including rails and distances with strong emailing know-how.
• Communication: Excellent verbal and written communication skills.
• Tech-Savvy: Proficiency in using dispatch software and other relevant tools.
• Problem Solving: Strong ability to make quick decisions and troubleshoot under pressure.
• Flexibility: Availability to work varied shifts, including weekends and evenings as needed.
• Team Player: Ability to work collaboratively with a dynamic team and build positive relationships with both team members and clients.
• Strong with Data Entry and customer service
• Experience with intermodal dispatch, rail yards, or drayage
• Familiarity with our Truckman app, TM3, Google Chat, rail websites, and Outlook