Dispatcher - Intermodal

MEDLOG S.A.; Los Angeles (CA); On-site; USD 50,000 - 72,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short-Term Disability

Long-Term Disability

Job summary

MEDLOG USA is seeking a Dispatcher - Intermodal to join our logistics team in the United States. You will be the main communication link with contractors, ensuring loads are assigned promptly and operations run smoothly across intermodal lanes.

We value candidates with 1–3 years of dispatch experience, proficient in Excel/Outlook, and capable of multi-tasking under pressure while maintaining accuracy and customer focus.

Qualifications

• High school diploma or equivalent; college degree preferred.
• 1–3 years’ experience in intermodal or dispatch roles preferred.
• Proficiency in Excel and Outlook; strong computer skills.

Responsibilities

• Assign loads to contractors in a timely and efficient manner.
• Inform Customer Service Representatives of developments to keep customers updated.
• Monitor contractors’ hours of service to optimize schedules.
• Update database with route, delivery status and timestamps.
• Document delays, dry runs, yard stops, and appointments in the TMS.
• Communicate important order information to contractors and teams.
• Track order costs and billing information; confirm completed deliveries.

Skills

Communication skills

Conflict resolution

Multi-tasking

Detail oriented

Prioritization

Education

High school diploma

College degree preferred

Tools

Microsoft Excel

Microsoft Outlook

TMS software

Job description

Join a Global Leader in Transport & Logistics — MEDLOG USA

AtMEDLOG/Pacific Green Trucking, we don’t just move goods — we move industries forward. As one of the fastest-growing logistics providers globally, we offer innovative, sustainable, and customer-focused solutions across the supply chain. Our strength lies in our people: a diverse, dedicated team committed to excellence, safety, and continuous improvement.

We believe in empowering our employees with opportunities for growth, collaboration, and impact. Whether you're on the road, in the yard, or behind the scenes, your work drives global trade and connects communities.

Be part of a company that values integrity, innovation, and inclusion. Be part of MEDLOG.

Join a Global Leader in Transport & Logistics — MEDLOG USA

AtMEDLOG/Pacific Green Trucking, we don’t just move goods — we move industries forward. As one of the fastest-growing logistics providers globally, we offer innovative, sustainable, and customer-focused solutions across the supply chain. Our strength lies in our people: a diverse, dedicated team committed to excellence, safety, and continuous improvement.

We believe in empowering our employees with opportunities for growth, collaboration, and impact. Whether you're on the road, in the yard, or behind the scenes, your work drives global trade and connects communities.

Be part of a company that values integrity, innovation, and inclusion. Be part of MEDLOG.

The Dispatcher - Intermodal will provide excellent customer service and have a great willingness to help, wherever needed, while being the main line of communication with the contractors.

• Assign loads to the contractors in a timely and efficient manner
• Inform our Customer Service Representatives of all developments throughout the day so they can keep our customers updated
• Monitor contractors’ HOS to route and prioritize contractors’ schedules to maximize turnaround
• Update database in a timely manner with appropriate route, delivery status, and time stamps
• Document in our TMS for delays, dry runs, yard stops, missed loads, appointments etc.
• Update contractors with important information about orders, traffic, obstacles, and requirements
• Communicate contractor pay, chassis availability and appointment times
• Track order costs and billing information
• Confirm contractors’ completed delivery information
• Track where empty containers need to go and plan accordingly
• Receive emergency and non-emergency calls and record significant information
• Understand and manage cut-off times for deliveries to ensure proper scheduling
• Willingness and ability to solve contractors’ issues in a timely and professional manner
• Schedule: M-F- days

Minimum Required Qualifications:

• High school diploma or equivalent; college degree preferred
• 1-3 years’ experience in the intermodal industry; dispatch preferred
• Proficiency in Microsoft Excel and Outlook as well as overall computer skills
• Excellent verbal and written communication skills
• Strong conflict resolution and problem-solving skills
• Ability to multi-task while maintaining a positive attitude
• Self-Motivated / Detail oriented / Ability to prioritize
• Hold true to company core values:Contractor and Customer Focused, Accountable, Innovative, Relationship Builder, Exceed Expectations, and Purposeful Communicator

Work Authorization:

• Authorization to work in the U.S.
• Health, Dental, and Vision Insurance
• Life and Short-Term & Long-Term Disability Insurance