Dispatcher

Oberweis; North Aurora (IL); On-site; USD 60,000 - 75,000; Full time

Job summary

Oberweis is seeking a Dispatcher to coordinate transportation and delivery operations, including OTR routes, dairy store deliveries, home deliveries, and warehouse inbound activity. You will ensure drivers, equipment, and shipments are scheduled efficiently, and you will maintain documentation for billing, payroll, and compliance.

This role requires strong organizational skills, clear communication with drivers and store contacts, and proficiency with dispatch software and handheld devices.

Qualifications

• 1+ years of dispatch or logistics experience.
• High school diploma or equivalent.
• Strong organizational and multitasking abilities.
• Clear, professional communication with drivers and customers.
• Proficiency with dispatch software and handheld devices.
• Familiarity with DOT regulations is a plus.

Responsibilities

• Plan, build, and adjust over-the-road driver routes to ensure on-time pickups and deliveries.
• Coordinate delivery schedules for dairy store locations and home deliveries.
• Maintain accurate documentation for billing, payroll and compliance.
• Generate and verify Bills of Lading for loads.
• Track driver hours and routes to support payroll processing.
• Maintain accuracy of handheld devices and data.

Skills

Strong organizational skills

Clear communication

DOT regulations familiarity

Education

High school diploma or equivalent

Tools

Dispatch software

Handheld/scanning systems

Job description

Salary: $60,000 - $75,000 Dependent Upon Experience

Position Summary

The Dispatcher is responsible for coordinating and scheduling all transportation and delivery operations, including over-the-road (OTR) routes, dairy store deliveries, home delivery service, and warehouse pick and inbound shipment activity. This role ensures drivers, equipment, and shipments are scheduled efficiently and on time, maintains accurate documentation for billing, payroll, and compliance, and serves as the primary point of coordination between drivers, warehouse staff, and store/customer locations.

Key Responsibilities

• OTR Scheduling: Plan, build, and adjust over-the-road driver routes and schedules to ensure on-time pickups and deliveries while maximizing efficiency and minimizing deadhead miles.
• Dairy Store Scheduling: Coordinate delivery schedules to dairy store locations, ensuring proper sequencing, store delivery windows, and product freshness requirements are met.
• Home Delivery Scheduling: Build and manage home delivery routes, confirming delivery windows with customers and adjusting routes in real time for delays, add-ons, or cancellations.
• Warehouse Pick Schedules: Coordinate with warehouse personnel to schedule order picks in alignment with outbound delivery and load times.
• Inbound Shipment Schedules / Dock Times: Schedule and confirm inbound shipment appointments and dock times with vendors and carriers to prevent dock congestion and delays.
• Bills of Lading (BOLs): Generate, review, and verify BOLs for accuracy, ensuring proper documentation accompanies every load.
• Driver Payroll Support: Track driver hours, routes, and stops to support accurate and timely payroll processing.
• Insurance Claims: Document and report incidents, accidents, or cargo claims, and assist with gathering information needed for insurance claim processing.
• Handheld Integrity & Staging: Maintain accuracy of handheld/scanner devices and data, and oversee proper staging of orders and loads prior to dispatch.
• BC Movements: Coordinate and track bulk container (BC) movements between facilities, ensuring timely transfers and accurate inventory records.
• OTR Billing: Prepare and review OTR billing documentation to ensure accurate, timely invoicing of completed loads.

Qualifications

• High school diploma or equivalent required; relevant logistics, supply chain, or transportation coursework preferred.
• 1+ years of dispatch, transportation, scheduling, or logistics experience preferred.
• Strong organizational skills and ability to manage multiple schedules and priorities simultaneously.
• Clear, professional communication skills for coordinating with drivers, warehouse staff, store contacts, and customers.
• Proficiency with dispatch software, handheld/scanning systems, and standard office software (Excel, email, etc.).
• Ability to work in a fast-paced environment and respond calmly to schedule changes or disruptions.
• Familiarity with DOT regulations and BOL documentation a plus.
• Work onsite in North Aurora, IL

This role is primarily office/dispatch-center based, with regular communication by phone, radio, and computer systems. Early morning, evening, or weekend hours may be required depending on delivery and route schedules.