On Demand Courier Dispatcher- Full Time

ERC Delivery Service, Inc; Elmhurst (IL); On-site; USD 24,796 - 38,572; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Job summary

ERC Delivery Service, Inc in Elmhurst, IL is seeking a dispatcher for a very busy courier and trucking operation. Workdays are weekday evenings 2pm-10pm and Saturdays on a rotating basis.

Responsibilities include receiving and dispatching orders, guiding drivers, monitoring routes, and maintaining clear communication with clients. The role requires knowledge of shipping procedures, strong organizational skills, and excellent English communication.

Qualifications

• Proven experience in dispatching or similar role.
• Knowledge of shipping and receiving processes.
• Proficient in English (oral and written) and Chicagoland geography.
• Strong organizational and multitasking abilities.
• Active listener with good communication skills.

Responsibilities

• Address problems and requests by providing solutions.
• Receive and dispatch orders for deliveries.
• Use radio, phone, or computer to dispatch drivers and communicate with clients.
• Monitor the route and status of drivers.
• Provide drivers with information about orders, traffic, obstacles and requirements.
• Enter orders and notes in the system.
• Provide excellent customer service at all times.
• Assist with quoting jobs.

Skills

Shipping and receiving processes

Geography knowledge - Chicagoland

Communication skills

Organizational multitasking

Active listening

Education

High school diploma

Job description

Dispatcher needed for a very busy Courier and Trucking Company. Must be available to work weekday evenings 2pm-10pm and Saturdays on a rotating basis.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Responsibilities

• Address problems and requests by providing solutions
• Receive and dispatch orders for deliveries
• Use radio, phone or computer to dispatch drivers to appropriate locations and communicate with our clients
• Monitor the route and status of drivers
• Provide drivers with information about orders, traffic, obstacles and requirements
• Enter orders and notes in the system
• Provide excellent customer service at all times
• Assist with quoting jobs

Qualifications

• Knowledge and experience with shipping and receiving processes and procedures.
• Proficient in the Geography of the Greater Chicagoland Area
• Minimum 2 years of proven experience as dispatcher or relevant position
• Experience in data entry
• Proficient in English (oral and written) and the geographical area
• Outstanding organizational and multitasking abilities
• Active listener with excellent communication skills
• Sound judgment and critical thinking
• High school diploma