Part-Time Ceramics Sales & Guest Experience

East Fork Pottery; Washington (District of Columbia); On-site; USD 32,000 - 34,000; Part time

Benefits offered by this job

Employee Discount

401(k) plan

Job summary

East Fork Pottery in Washington, DC is seeking a part-time Sales Associate to support monthly sales goals and provide exceptional customer service. You will work with the Store Manager and teammates to learn products, deliver personalized recommendations, and uphold brand values in a collaborative environment.

Responsibilities include speaking knowledgeably about each product, maintaining displays, assisting with inventory, and ensuring a positive customer experience at checkout.

Qualifications

• Ability to respect and communicate across lines of cultural differences.
• Ability to address conflict by assuming positive intent and seeking to understand.
• Ability to embrace a mistake without fault.
• A commitment to center the active process of self awareness.
• Strong skill set in using technology and systems efficiently.
• Ability to manage competing priorities.
• Ability to communicate clearly and concisely both verbally and in writing.
• Ability to problem solve.
• Ability to meet performance metrics.
• Ability to work a flexible schedule.

Responsibilities

• Implement strategies from management to reach monthly sales goals.
• Be able to speak knowledgeably about every product we carry in our store.
• Demonstrate selling and product knowledge strategies to determine the customer's needs and offer suggestions or alternatives.
• Ensure the highest level of customer care.
• Build genuine, lasting relationships with customers via quality interpersonal interactions.
• Serve as an extension of the brand by aligning with East Fork Mission, Vision and Values.
• Ensure a customer's positive final impression at the cash wrap by following/ensuring staff follow all company procedures.
• Understand merchandising guidelines and collaborate with management to maintain displays.
• Relay inventory/supply needs to Store Manager in a timely manner.
• Maintain general organization and cleanliness of storefront and storage rooms.
• Assist store management in receiving orders and processing shipment.
• Assist Store Manager in cyclical store inventory counts.
• Follow proper security procedures to protect employees, customers, and company assets.
• Have a good working knowledge of the technical aspects of our operation as it applies to customer inquiries.
• Make sure all customer facing interactions are value aligned.
• Open and close the store according to task list.
• Follow all company policies and procedures.
• Other tasks as needed

Skills

Customer service

Sales skills

Communication

Merchandising

Relationship building

Tools

Shopify

POS

Job description

East Fork Pottery in Washington, DC is seeking a part-time Sales Associate to support monthly sales goals and provide exceptional customer service. You will work with the Store Manager and teammates to learn products, deliver personalized recommendations, and uphold brand values in a collaborative environment.

Responsibilities include speaking knowledgeably about each product, maintaining displays, assisting with inventory, and ensuring a positive customer experience at checkout.