Sales Associate (DC) - Full Time

East Fork Pottery; Washington (District of Columbia); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Health Insurance

Employee Discount

401(k) Plan

Job summary

East Fork Pottery is seeking a Sales Associate for our DC location. This full-time role focuses on delivering exceptional customer service, building relationships, and meeting monthly sales goals in-person at 1313 Wisconsin Ave NW, Washington, DC 20007.

You will work with the Store Manager and team to promote our brand, maintain product knowledge, and ensure smooth store operations, inventory, and checkout procedures.

Qualifications

• Ability to communicate clearly with customers and team members.
• Capable of meeting monthly sales goals and maintaining store standards.
• Comfort with using store tech and POS systems.

Responsibilities

• Achieve monthly sales goals through effective customer interactions.
• Know products thoroughly and recommend suitable options.
• Demonstrate selling techniques and identify customer needs.
• Deliver high level of customer care and build relationships.
• Represent the brand in line with East Fork values.
• Ensure positive impressions at checkout and follow procedures.
• Relay inventory needs to Store Manager promptly.
• Maintain storefront and storage area organization.
• Assist with receiving orders and processing shipments.
• Follow safety and security procedures.
• Develop knowledge of operations related to customer inquiries.
• Open/close the store per task list and follow policies.
• Perform other tasks as needed.

Skills

Customer service

Communication

Multitasking

Conflict resolution

Attention to detail

Technology savvy

Schedule flexibility

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Sales Associate (DC) - Full Time

Full Time Sales Washington, DC, US

3 days ago Requisition ID: 1107

Job Description V2024.02

Working at East Fork

At East Fork, we pride ourselves on being more than just a workplace – we are a community committed to inclusivity and excellence. Our mission is woven into everything we do: to set a beautiful and abundant table. For us, craft isn't just about the products we create; it's about the meticulous care and spirit with which we create them.

Whether you're shaping clay, managing operations, or supporting our community initiatives, you'll find a place where your contributions are cherished and your growth is nurtured.

Position Description

The Sales Associate staff position upholds and embodies East Fork Pottery’s high standards for person-centered, tailor-fit customer service. The ideal candidate will be able to effectively work with the Store Manager & fellow Store Associates to help meet and exceed monthly sales goals, while promoting the East Fork atmosphere. In order to help ensure all aspects of this position are performed as expected, there will be regularly scheduled performance reviews. This full-time position reports to the Store Manager.

Responsibilities

• Implement strategies from manager to reach monthly sales goals
• Be able to speak knowledgeably about every product we carry in our store
• Demonstrate selling and product knowledge strategies to determine the customer's needs and offer suggestions or alternatives
• Ensure the highest level of customer care
• Build genuine, lasting relationships with customers via quality interpersonal interactions
• Serve as an extension of the brand by aligning with East Fork Mission, Vision and Values
• Ensure a customer's positive final impression at the cash wrap by following/ensuring staff follow all company procedures
• Relay inventory/supply needs to Store Manager in a timely manner
• Maintain general organization and cleanliness of storefront and storage rooms
• Assist Store Manager in receiving orders and processing shipment
• Follow proper security procedures to protect employees, customers, and company assets
• Have a good working knowledge of the technical aspects of our operation as it applies to customer inquiries
• Make sure all customer facing interactions are value aligned
• Open and close the store according to task list
• Follow all company policies and procedures
• Other tasks as needed

Reports To

Store Manager

Collaborates With

Regional Store Staff, Care Team, Fulfillment Team

Direct Reports

none

Measured Metrics and Review Schedule

Your first review will be 90 days after your start date, then a six-month check-in and a development review annually for the duration of your employment. During each review, your performance and ability to achieve the following metrics will be evaluated.

Register activities are completed accurately and drawer balances

Knowledgeable about company product, selling strategies, and applicable technical aspects

Storefront and storage rooms are clean and organized reported in EOD

Daily sales goals are met

Estimated Weekly Hours

30-40 hours per week scheduled throughout Monday-Sunday

Regular weekends and holiday schedule

Classification

This position is full-time, non-exempt.

Location

In-person at our retail store located at 1313 Wisconsin Ave NW Washington, D.C. 20007

Pay Rate

East Fork Shall pay you $23.15/hr

Pay Grade

1

Qualifications

• Ability to respect and communicate across lines of cultural differences
• Ability to address conflict by assuming positive intent and seeking to understand
• Ability to embrace a mistake without fault
• A commitment to center the active process of self awareness
• Strong skill set in using technology and systems efficiently
• Ability to manage competing priorities
• Ability to communicate clearly and concisely both verbally and in writing
• Ability to problem solve
• Ability to meet performance metrics
• Ability to work a flexible schedule

Physical Demands

Extensive physical exertions which includes but is not limited to:

• Lifting of up to 50 lbs. as needed
• Transporting merchandise and equipment
• Repetitive bending and arm motions
• Ability to adhere to all safety protocols

Company Overview

East Fork is located in Asheville, NC, Washington DC, and Brooklyn, NY. At our heart we are makers: we produce every piece of ceramics we sell and source other objects for the home from near and far to offer a meaningful, beautiful, and personal collection of useful objects for the home.

What can we offer

• Full-Time
• Paid Time Off (PTO)
• Paid Holidays
• Paid Medical Leave
• Employee Assistance Network
• Court Activity Leave
• Employee Discount
• Employer funded $10k group life insurance plan
• Employer Subsidized Health Insurance Plans
• Voluntary Vision & Dental Plans
• Employer matched 401(k)

Values at Work

Craft: Craft is not the things we make, it’s the way we make them. It’s the spirit in which we approach our work, to make it nice, to aspire to mastery, and it demonstrates our care about the person who will use the product of our work and how our work impacts their life.

Generosity: We work towards a model of shared prosperity, setting a bigger, more inclusive, more equitable table for everyone we meet - from our employees to the communities in which we live.

Consideration: We approach each other with focus, clarity, and kindness. We think deeply about the outcome and impacts of our actions, on our organization, the individuals within it, our customers, our environment, and our community.

Curiosity: We stay in our beginner's mind, humble, aware of how much we do not know, striving earnestly and open-heartedly towards our shared success.

Diversity, Equity and Inclusion

It is important that all prospective job candidates are aware of our company values and of our commitment to building an inclusive company culture. As a white-led organization, we acknowledge that the realities of white supremacy, hetero/cis-normativity, and patriarchy, work in tandem to oppress both people and planet; and that through our own proximity to power, we have benefitted from systemic inequity. We are committed to confronting and rectifying our privilege in service of co-creating an equitable workplace—a space where people can show up authentically in mind, body, and spirit. We honor the collective sum rather than a monolithic experience to reveal a path of excellency, yours and ours. As we continue to build momentum within our anti-racist work we pledge to be intentional in crafting actions that support diversity, equity and inclusion in our framework, and we invite all East Fork teammembers to contribute to this goal.

Levels for Role

• Level One
• Basic knowledge of merchandising
• Basic understand of inventory management
• Be able to effectively upsell customers to increase AOV
• Knowledge of set building and be able to provide white glove service
• Ability to handle escalated customer issues and direct dissatisfied customers to senior team members or management when necessary
• Support with posting on social media channels as directed by Store Manager
• Assist with keeping store stocked with essentials
• Assist with events and launches (planning and day of execution)
• Be able to speak knowledgeably about every product we carry in our store with a high level of proper product usage
• Expert knowledge of merchandising
• Expert understanding of inventory management
• Advanced knowledge of Shopify, POS workflow, pricing, and product vendors
• Ability to de-escalate customer frustration and direct dissatisfied customers to management when necessary
• Ability to self-motivate with upselling techniques and increasing AOV and conversion
• Support launch moments by leading Levels 1-2 on merchandising plan (provided by Visual Merchandiser)
• Support Sr Sales Associate or store manager with inventory counts and inventory receiving
• Review daily, weekly, monthly KPI’s and implement processes and techniques to improve output