Part-Time Casino Beverage Server (Multi-Outlet)

Caesars Entertainment; Westlake (LA); On-site; USD 17,000 - 25,000; Part time

Job summary

Caesars Entertainment, Inc. is seeking a part-time beverage service team member at Horseshoe Lake Charles. The role focuses on fast-paced, guest-facing cocktail service with accurate cash handling and adherence to responsible alcohol practices.

You will interact with guests, promote events, and work closely with the Total Rewards team while maintaining a high standard of service and a clean workstation. Must be at least 21 and fluent in English.

Qualifications

• Must be at least 21 years of age.
• High school diploma or GED required.
• Skilled in basic math in order to count money and present change correctly.
• Knowledge of guest charge procedures.
• Must possess excellent customer service and communication skills.
• Able to work at a fast pace in mentally and physically stressful situations.
• Knowledgeable of or able to learn tray service, cocktail ingredients.
• Available to work required schedule which may include nights, weekends, holidays and overtime.
• Must be able to read, write, speak and understand English.

Responsibilities

• Ensures player satisfaction at all times.
• Provides personalized service and uses guest name.
• Resolves service problems according to Service Recovery guidelines.
• Serves as ambassador of goodwill while working and at customer and public relations functions; may appear in publicity photos.
• Actively promotes casino events and programs.
• Works closely with Total Rewards to promote new card sign-ups and relay benefits.
• Provides fast, friendly, professional beverage service to casino guests.
• Supplements tray with extra product to provide immediate or interim guest satisfaction.
• Monitors guest consumption of alcohol and intervene as needed according to Responsible Alcohol Management training and property guidelines.
• Promotes guests’ sense of luck on gaming floor by sincerely wishing customers luck and minimizing wait time.
• Takes drink orders, communicates with bartender utilizing the proper calling order, assists in the preparation of drinks and presents drinks to guests.
• Handles money according to departmental procedure.
• Maintains a general knowledge of alcohol by brand and cocktails by ingredients.
• Ability to work well with others, including but not limited to, beverage servers, bartenders, bar backs, beverage supervisors, and beverage managers.
• Maintains a clean and stocked workstation.
• Clears empty glasses from workstation/area.
• Services guests according to the company standard sequence of service.

Skills

Customer service

Math skills

English proficiency

Teamwork

Education

High school diploma or GED

Job description

Caesars Entertainment, Inc. is seeking a part-time beverage service team member at Horseshoe Lake Charles. The role focuses on fast-paced, guest-facing cocktail service with accurate cash handling and adherence to responsible alcohol practices.

You will interact with guests, promote events, and work closely with the Total Rewards team while maintaining a high standard of service and a clean workstation. Must be at least 21 and fluent in English.