Beverage Server Day Shift (Horseshoe Bossier)

Caesars Entertainment; Bossier City (LA); On-site; USD 24,000 - 36,000; Full time

Job summary

Caesars Entertainment seeks a Casino Beverage Server to create a warm, friendly atmosphere for guests by taking orders and serving beverages on the casino floor.

You will pick up empties, assist in drink preparation, and uphold responsible alcohol guidelines while delivering fast, courteous service to ensure guest satisfaction.

Qualifications

• Provides fast, friendly and courteous beverage service.
• Uses guest name to provide personalized service.
• Resolves service problems per Service Recovery guidelines.

Responsibilities

• Ensures player satisfaction at all times.
• Provides personalized service and uses guest name.
• Resolves service problems according to Service Recovery guidelines.
• Serves as ambassador of goodwill at events and public relations functions; may appear in publicity photos.
• Actively promotes casino events and programs.
• Works closely with Caesars Rewards to promote new card sign-ups and relay benefits.
• Provides fast, friendly, professional beverage service to casino guests.
• Takes drink orders.

Skills

Customer service

Communication

Job description

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

The Casino Beverage Server creates a warm and friendly atmosphere for our guests by providing fast, friendly and courteous service to customers while taking orders and serving beverages; picks up empty glasses and returns them to the proper assigned area; and assists in the preparation of drink orders as required.

How You Will Create the Extraordinary

• Ensures player satisfaction at all times.
• Provides personalized service and uses guest name.
• Resolves service problems according to Service Recovery guidelines.
• Serves as ambassador of goodwill while working and at customer and public relations functions; may appear in publicity photos.
• Actively promotes casino events and programs.
• Works closely with Caesars Rewards to promote new card sign-ups and relay benefits.
• Provides fast, friendly, professional beverage service to casino guests.
• Supplements tray with extra product to provide immediate or interim guest satisfaction.
• Monitors guest consumption of alcohol and intervene as needed according to Responsible Alcohol Management training and property guidelines.
• Promotes guests’ sense of luck on gaming floor by sincerely wishing customers luck and minimizing wait time.
• Takes drink orders,