Part Time Cashier at Ben White ReStore

Austin Habitat for Humanity; Austin (TX); On-site; USD 1,653,000 - 2,204,000; Part time

Job summary

Austin Habitat for Humanity is seeking a part-time Retail Associate to serve as the first point of contact for customers at the Austin ReStore. You will maintain a well-organized sales floor, assist shoppers, and support the management team with daily operations.

The role requires excellent customer service, cash handling experience, and the ability to work in a fast-paced environment. Bilingual Spanish and English preferred; weekend availability may be required.

Qualifications

• Experience in cash handling and delivering exceptional customer service.
• Bi-lingual Spanish and English preferred; able to communicate with diverse customers.
• Able to work in a fast-paced retail environment.
• Experience with merchandising and displaying products on sales floor.
• Ability to stand for long periods and lift up to 25 pounds.

Responsibilities

• Provide courteous, knowledgeable, and prompt service to customers.
• Know the ReStore layout and guide customers to merchandise.
• Operate the register and classify items at purchase.
• Follow store procedures for credit cards and cash handling.
• Understand pricing system and handle price changes.
• Restock sales counter merchandise and maintain a presentable store environment.
• Assist in inventory processes and keep paperwork organized.

Skills

Cash Handling

Customer Service

Bilingual

Fast Pace

Merchandising

Lifting 25 lbs

Job description

Job Details

Job Location: Austin ReStore Admin Office - Austin, TX 78704

Position Type: Part Time

Job Category: ReStore

AHFH Mission Statement

Seeking to put God’s love into action, Austin Habitat for Humanity brings people together to build homes, communities and hope.

Our Core Values- Forward Thinking, Collaborative, Service Oriented

Job Summary

Provides excellent customer service as a first point of contact of retail customers and maintains the sales floor to ensure an enjoyable shopping experience. Partners with team members in a fast-paced environment to expedite merchandise for sale, and display on sales floor. Always being visual and taken the initiative to keep the store presentable and easy to shop. Provided operational support to management team.

Agency Expectations

• Adheres to Agency Policy and Procedures
• Performs assigned duties and takes initiative to always stay busy
• Communicates regularly with supervisor about workload and organizational issues
• Demonstrates flexible and efficient time management and ability to prioritize workload
• Consistently reports to work on time prepared to perform duties of position
• Meets Organizational productivity standards and timelines

DUTIES AND RESPONSIBILITIES

• Provides customers with courteous, knowledgeable, and prompt service at all times.
• Knows the layout of the ReStore, able to answer customer questions, and lead them to merchandise requested.
• Is knowledgeable of the ReStore point of sale system and capable of classifying items in register at time of purchase.
• Follows ReStore procedures when dealing with credit cards, and cash.
• Understands the ReStore’s pricing system and effectively handles various pricing conflicts.
• Closely follows ReStore price changes.
• Adheres to ReStore’s protocol for handling sold items that are not taken at the time of purchase by completing in full the "Sold" forms and explaining the ReStore holding and pick-up guidelines.
• Is familiar with the ReStore’s return, exchange, and credit procedures.
• Performs miscellaneous clerical duties when needed.
• Screens all incoming phone calls and voice mail.
• Assists customers with complaint issues.
• Is responsible for maintaining the paperwork associated with the CSR Program, including sign in/sign out and reporting.
• Is responsible for data entry of donated goods receipts.
• Creates signage for store product.
• Is responsible for re-stocking sales counter merchandise.
• Is responsible for composing and delivering the weekly office supplies order.
• Participates in annual inventory.
• Participates in periodic inventory of PM product.
• Assists in maintaining the cleanliness of the cash area.
• Provides volunteers with meaningful volunteer experience.
• Assists other staff members when needed.
• Able to work a flexible schedule in support of store hours.
• Maintain a professional appearance (in uniform).
• Perform store upkeep duties as needed: sweeping, mopping, vacuuming, wiping shelves, restrooms, and dusting.
• Occasionally assisting donors and customers: greet, receive, and provide donation receipt.
• Communicates our mission and values effectively
• Performs other duties as directed

Qualifications

• Experience in cash handling
• Able to provide exceptional customer service
• Able to handle customer complaints in a professional manner
• Bi-lingual Spanish and English preferred
• Able to work in fast paced environment
• Ability to stand for long periods of time
• Experience with merchandising items
• Must be able to lift 25 pounds frequently
• Communicate effectively, both written and verbally
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to work with little supervision

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to spend the majority of the day on one’s feet; required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Schedule- Must be available for weekends and holidays, if applicable.