ReStore Associate - West Phoenix Temporary

Habitat for Humanity Central Arizona; Phoenix (AZ); On-site; USD 21,000 - 23,000; Part time

Job summary

Habitat for Humanity Central Arizona is seeking a ReStore associate at West Phoenix ReStore in Phoenix, AZ. The role supports managers to drive sales, assist customers, process donations, and handle loading and stocking duties.

You will also contribute to a clean, safe store environment and provide an exceptional donation drop-off experience. The position is temporary with a day shift, requiring a High School level education and up to 50 lbs lifting.

Qualifications

• Two years retail experience or customer service preferred.
• High School Diploma or HiSet/GED required.
• Excellent customer service and communication skills.

Responsibilities

• Drive sales and deliver a positive customer experience.
• Assist in processing donations and loading merchandise.
• Stock and price merchandise; cashiering and merchandising tasks.
• Ensure store/warehouse areas are safe, clean, and organized.
• Operate forklift and use office equipment as needed.

Skills

Customer service

Communication

Problem solving

Merchandising

Time management

Brand ambassador

Safety awareness

Education

High School Diploma or HiSET/GED

Tools

Forklift operation

Office equipment

Social media platforms

Job description

Job Details

Job Location: West Phoenix ReStore - Phoenix, AZ 85031

Position Type: Temporary

Education Level: High School

Salary Range: $15.15 - $17.00 hourly

Travel Percentage: None

Job Shift: Day

Job Category: Retail

Job Summary

The ReStore associate works closely with the managers to drive sales and assist customers first and foremost. The associate also assists in processing donations, loading and unloading product, and general store tasks including stocking, pricing, cleaning, cashiering, merchandising, etc. As a brand ambassador for Habitat for Humanity, the associate is responsible for supporting a clean and safe facility, helping drive sales, ensuring an exceptional and positive customer experience and donation drop off experience.

Essential Functions

• Responsible for delivering an incredible positive experience each and every time someone engages their ReStore.
• Engaging in sales conversations providing value and offering solutions
  • Answering and clarifying customer questions
  • Cashiering transactions
  • Assist Customers with purchases – lifting, carrying, and loading items up to 50 lbs.
• Supports daily operation of ReStore.
• Reviewing and aiding in the achievement of sales targets, tasks and responsibilities.
• Assist in effective display of merchandise in a way that maximizes sales and shoppability.
• Assist in donation acceptance and processing, receiving inventory and preparation of transfers.
• Ensure that all areas of the store/warehouse are safe, clean, and organized.
• Maintain compliance with all issued training, including training modules assigned by the affiliate.
• Other duties as assigned.

Qualifications

• Great track record of providing excellent customer service.
• Good communication skills; be able to convey clear, concise information to others, using verbal or other appropriate communication techniques.
• Excellent problem‑solving ability; a self‑starter with great time‑management skills.
• Creative, energetic, and passionate.
• Merchandising for unit turns and shoppability.
• Treat others in a nondiscriminatory, lawful, and ethical manner, respecting the differences among people, and the value they bring to HFHCAZ.
• Ability to perform as a Brand Ambassador to positively represent HFHCAZ.
• Follow all safety protocols in all work activities to limit liability and risk of injuries or accidents.

Education and Experience

• Two years retail experience or customer service experience preferred.
• High School Diploma or HiSet/GED required.

Physical Requirements

While performing the duties of this job, the employee is continuously required to bend, stand, twist, reach above shoulder, reaching below shoulder, walk, talk, and/or hear. The employee is continuously required to use hands to finger, handle, or feel. The employee is continuously required to reach with hands and arms. The employee is occasionally required to sit, climb, or balance, stoop, kneel, crouch, and/or crawl. The employee must also lift and/or move up to 50 pounds and team lift above that. Specific vision abilities include close vision and color vision.

Work Environment and Conditions

The entire job takes place in a retail warehouse operation. The cooling is adequate in the summer, but it will get hot and muggy at times during summer months. Winter gets a little cold; dress warm in layers in the winter. Dress code is casual and comfortable; no sandals or open shoes allowed, and company shirts will be provided.

Tools and Equipment Used

• Employee must be proficient in or able to use or learn to use office equipment such as computer, printer, phone, copiers, calculator, and other communication vehicles.
• Must be able to learn and utilize social media platforms for volunteer, donor, customer, and store advocacy.
• Able to operate forklift, hand carts, hand tools, power tools.
• Required to have reliable transportation for offsite responsibilities.