Part-Time Care Coordinator - Psychiatry

The Pennsylvania State University; Hershey (PA); On-site; USD 25,000 - 39,000; Part time

Job summary

The Pennsylvania State University in Hershey, PA is seeking a part-time Care Coordinator for the Perinatal TiPS Program at the Northeast Drive Clinic. You will facilitate outreach, coordination, and liaison activities between community providers, families, and internal teams to ensure seamless service delivery.

Primary duties include coordinating calls and meetings, onboarding staff, maintaining records, and supporting program outreach to improve perinatal mental health services.

Qualifications

• Strong organizational, communication, and interpersonal skills.
• Proficiency in Microsoft Office Suite (Excel, Publisher, Access) and other software tools (Beacon database, Qgenda).
• Ability to handle confidential information with professionalism.
• Experience in behavioral health, healthcare coordination, or a related field is preferred.

Responsibilities

• Field incoming provider calls, route to appropriate on-call physicians, and document calls in databases (Beacon, ACCESS, Excel).
• Call families to coordinate services, provide provider lists, and update PCP offices on patient statuses.
• Fax or mail relevant patient and provider information as needed.
• Plan and coordinate outreach activities, networking events, and maintain professional relationships with behavioral health providers, insurance companies, and community organizations.
• Maintain up-to-date resources, including a provider resource list and newsletters, and represent TiPS at statewide and local meetings.
• Coordinate physician on-call schedules and manage notifications using scheduling tools and communication systems.
• Train new staff, organize team onboarding materials, and ensure program resources are current.
• Maintain accurate records of program expenditures and assist with the development of marketing and outreach materials.
• Organize and facilitate monthly staff meetings, care coordinator subgroup meetings, and statewide TiPS program meetings.
• Take meeting minutes, prepare agendas, and provide updates on outreach and program outcomes.
• Review and analyze program data to support strategic outreach efforts.
• Schedule evaluations and therapy intakes, send rating scales to families, and ensure physicians have necessary documentation.
• Coordinate interpreters and provide administrative support for patient-related needs.

Skills

Strong organizational skills

Excellent communication

Interpersonal skills

Tools

Microsoft Office Suite (Excel, Publisher, Access)

Beacon database

Qgenda

Job description

JOB DESCRIPTION AND POSITION REQUIREMENTS

Approval of remote and hybrid work is not guaranteed regardless of work location.For additional information on remote work at Penn State, see Notice to Out of State Applicants.

The Penn State College of Medicine, Department of Psychiatry, in Hershey, PA is seeking a part time Care Coordinator. The temporary, part-time (up to 24 hours per week) Care Coordinator for the Perinatal TiPS Program at our Northeast Drive Clinic, plays a critical role in facilitating outreach, networking, and support services for the program. This position serves as the primary liaison between community providers, families, and internal teams, ensuring efficient coordination of services and effective communication. The Care Coordinator will manage program documentation, coordinate networking activities, and oversee the organization of various meetings and events.

Key Responsibilities:

• Call Management and Documentation:
  • Field incoming provider calls, route to appropriate on-call physicians, and document calls in various databases (Beacon, ACCESS, Excel).
  • Call families to coordinate services, provide provider lists, and update PCP offices on patient statuses.
  • Fax or mail relevant patient and provider information as needed.
• Outreach and Networking Coordination:
  • Plan and coordinate outreach activities, networking events, and maintain professional relationships with behavioral health providers, insurance companies, and community organizations.
  • Maintain up-to-date resources, including a provider resource list and newsletters, and represent TiPS at statewide and local meetings.
• Program Operations:
  • Coordinate physician on-call schedules and manage notifications using scheduling tools and communication systems.
  • Train new staff, organize team onboarding materials, and ensure program resources are current.
  • Maintain accurate records of program expenditures and assist with the development of marketing and outreach materials.
• Meeting Facilitation and Administrative Support:
  • Organize and facilitate monthly staff meetings, care coordinator subgroup meetings, and statewide TiPS program meetings.
  • Take meeting minutes, prepare agendas, and provide updates on outreach and program outcomes.
  • Review and analyze program data to support strategic outreach efforts.
• Patient and Provider Support:
  • Schedule evaluations and therapy intakes, send rating scales to families, and ensure physicians have necessary documentation.
  • Coordinate interpreters and provide administrative support for patient-related needs.

Qualifications:

• Strong organizational, communication, and interpersonal skills.
• Proficiency in Microsoft Office Suite (Excel, Publisher, Access) and other software tools (Beacon database, Qgenda).
• Ability to handle confidential information with professionalism.
• Experience in behavioral health, healthcare coordination, or a related field is preferred.

This role offers a unique opportunity to impact community mental health and support the success of the Perinatal TiPS Program by ensuring seamless communication, coordination, and outreach efforts.

BACKGROUND CHECKS/CLEARANCES

This position requires the following clearances in addition to applicable background checks: PA State Police Criminal Background Check, PA Child Abuse History Clearance Form, and Federal (FBI) Fingerprint Criminal Background Check.

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university's teaching, research, and service mission.