Resource Coordinator - PPI – Partial Child

Penn State Health; Harrisburg (Dauphin County); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Be Well

Be Balanced

Be Secured

Be Rewarded

Be Supported

Job summary

Penn State Health is seeking a dedicated care coordinator to manage the individualized care continuum for a specific patient population. You will advocate for patients, educate families, and coordinate with the medical team to ensure seamless care across settings and reduce barriers to access.

The role emphasizes guiding patients through the complex healthcare system, assessing biopsychosocial needs, and improving outcomes while supporting a patient-centered experience.

Qualifications

• Bachelor's degree in a human services field.
• Minimum two (2) years related experience.
• Non-Violent Crisis Prevention training required prior to end of orientation.
• Basic Life Support (BLS) required prior to completion of orientation.
• PA Act 31 Child Abuse Training Certificate.

Responsibilities

• Coordinate the individualized care continuum for patients and achieve quality, cost-effective and patient-focused outcomes.
• Advocate, educate, consult, lead and serve as a community ambassador for a specific patient population.
• Provide consistent care coordination throughout the continuum of care and assess physical, psychological and social needs of the patient.
• Guide patients and families through the complex healthcare system and eliminate barriers to care/outcomes.
• Coordinate efforts of the medical team to facilitate continuity of care and enhance patient satisfaction.

Skills

Non-Violent Crisis Prevention

Basic Life Support

Education

Bachelor's degree in a human services field

Job description

Invest in Your Future and Theirs: Beginning January 1, 2027, eligible full-time Penn State Health employees receive a 50% Penn State tuition discount for themselves and eligible dependents, including a spouse and children. The discount applies at Penn State University Park, Commonwealth Campuses, World Campus, and Penn College of Technology.

Penn State Health - Hershey Medical Center

**Please note: In fall 2026, the Pennsylvania Psychiatric Institute is relocating inpatient services in Harrisburg, Pennsylvania to Holy Spirit Medical Center in Camp Hill. Our team is working closely with the Holy Spirit Medical Center Behavioral Health team and the Penn State Health Department of Psychiatry and Behavioral Health to ensure a smooth and coordinated transition .

SUMMARY OF POSITION:

Responsible for coordinating the individualized care continuum for patients and for achieving quality, cost-effective and patient-focused outcomes by serving as an advocate, educator, consultant, leader and community ambassador for a specific patient population in accordance with standards and guidelines. Provides consistent care coordination throughout the continuum of care and is able to assess the physical, psychological and social needs of the patient. Work is strongly focused on guiding the patient/family through the complex healthcare system, working to eliminate barriers that might otherwise adversely impact patient care/outcomes and helping to coordinate the efforts of the medical team to facilitate continuity of care and enhance patient satisfaction.

MINIMUM QUALIFICATION(S):

• Bachelor's degree in a human services field
• Minimum two (2) years related experience
• Non-Violent Crisis Prevention training required prior to end of orientation
• Basic Life Support (BLS) required prior to completion of orientation
• PA Act 31 Child Abuse Training Certificate.

WHY PENN STATE HEALTH?

Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.

Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:

• Be Well with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton).
• Be Balanced with Generous Paid Time Off, Personal Time, and Paid Parental Leave.
• Be Secured with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.
• Be Rewarded with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.
• Be Supported by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.

WHY PENN STATE HEALTH PSYCHIATRY AND BEHAVIORAL HEALTH?

“Penn State Health is fully committed to providing critical psychiatric and behavioral health services throughout central Pennsylvania,” said Dr. Erika Saunders, chair of the Department of Psychiatry and Behavioral Health at Penn State Health. “By unifying these services and combining the strengths of our professionals, we are enhancing patient care, efficiency, collaboration and innovation.” We are healing people with psychiatric and substance use disorders to achieve and maintain stability in their daily lives. A comprehensive team of specialists who provide sensitive, compassionate care for children, adolescents, and adults through personalized treatment plans that meet unique patient needs.

YOU TAKE CARE OF THEM. WE’LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence – that’s Penn State Health. But what makes our healthcare award-winning? That’s all you.

This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

Penn State Health is an Equal Opportunity Employerand does not discriminate on the basis of any protected class including disability or veteran status. Penn State Health’s policies and objectives are in direct compliance with all federal and state constitutional provisions, laws, regulations, guidelines, and executive orders that prohibit or outlaw discrimination.