Part-Time Brand Ambassador: Elevate Style & Service

Ralph Lauren; Thornton (CO); On-site; USD 19,000 - 26,000; Part time

Job summary

Ralph Lauren, a global leader in premium lifestyle products, is hiring Brand Ambassadors to deliver a personalized shopping experience and uphold brand standards. You will drive KPI, assist customers, and participate in store operations to ensure a seamless RL experience.

Role emphasizes fashion knowledge, customer-first mindset, and collaboration with the team in a high-volume environment. Training and travel may be required.

Qualifications

• Retail experience or similar industry experience in a complex, high-volume or high-profile environment preferred.
• Ability to effectively communicate with customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, cash wrap and office; work around/with chemicals, lift/climb up to 30 lbs. and climb moderately.
• Ability to operate the register, stand, move and walk for multiple hours.
• Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
• Ability to build and maintain positive working relationships with customers, management, and co-workers.

Responsibilities

• Provides excellent customer service, ensuring there is always a customer first mindset.
• Understands sales objectives and consistently meets or exceeds individual KPI (SPH, data capture, etc.) and utilizes key tools and resources to effectively drive performance.
• Contribute to the achievement of monthly, quarterly, and annual sales plans by collaborating with the team to uphold standards of excellence across all touchpoints of the brands policies and procedures.
• Connect customers utilizing our Polo Connect program.
• Demonstrates passion and knowledge of fashion and styling.
• Understands and can educate the customer on all programs, initiatives, resources and offerings available to the customer
• Provide customer service in the fitting rooms area assisting with sizing and maintaining store standards.
• Maintains store standards, policies, and processes on sales floor and BOH. Completing all opening and closing responsibilities as required.
• Support operational activities such as floor sets, replenishment (ISOS), etc.
• Participates in individual company trainings included but not limited to compliance, product, process, talent development and company initiatives.
• Effectively balance tasks while prioritizing the RL experience, ensuring the customer experience is always priority.
• Provides necessary feedback to Management on product feedback, category opportunities or needs.
• Maintains store visual standards and using visual techniques and company guidelines..
• Supports a professional and positive work environment, champions company core values and upholds company policies,
• collaborates with colleagues, and contributes to a cohesive and inclusive team environment.

Skills

Customer service

Communication

Sales goals

Teamwork

Fashion knowledge

POS system

Tools

POS system

Job description

Ralph Lauren, a global leader in premium lifestyle products, is hiring Brand Ambassadors to deliver a personalized shopping experience and uphold brand standards. You will drive KPI, assist customers, and participate in store operations to ensure a seamless RL experience.

Role emphasizes fashion knowledge, customer-first mindset, and collaboration with the team in a high-volume environment. Training and travel may be required.