Part-Time Box Office Representative

City-of-Raleigh-N; Raleigh (NC); On-site; USD 17,000 - 22,000; Part time

Job summary

The Martin Marietta Center for the Performing Arts is seeking a part-time Box Office Representative to greet guests, process ticket purchases, and manage will-call and guest-list tickets. This role requires accuracy in cash handling and a friendly, professional demeanor in a fast-paced venue environment.

Responsibilities include selling tickets, assisting patrons with seating, answering questions about events and policies, and reconciling the box office before and after performances.

Qualifications

• High School diploma or GED; 1–3 years in customer service or related field.
• Equivalent combination of training/experience may be substituted for education.

Responsibilities

• Greet guests and maintain a welcoming environment.
• Process cash and credit card transactions accurately and efficiently.
• Assist patrons with ticket purchases and seating selections.
• Provide information about events, schedules, pricing, seating and venue policies.
• Distribute will-call and guest-list tickets.
• Prepare box office before events and reconcile afterwards.
• Follow policies regarding ticketing, cash handling, confidentiality and customer service.

Skills

Customer service

Cash handling

Communication

Attention to detail

Phone etiquette

Spanish (preferred)

Education

High School diploma or GED

Tools

Ticketmaster System

Job description

The Martin Marietta Center for the Performing Arts Center invites qualified candidates to apply for the part-time position ofBox Office Representative. We strive to create enjoyable, memorable experiences for our guests. The Box Office Representative plays a critical role in achieving this goal and creating a positive impression of our venue.

The Box Office Representative’s primary duty is selling tickets for events at the Martin Marietta Center for the Performing Arts. This involves heavy customer interaction and handling cash transactions. Selected candidates must be comfortable, proficient and trustworthy with counting cash and giving change back to customers. This position also hands out pre-purchased (will call) tickets to patrons. Attention to detail and accuracy in performing tasks is a must.

Work Schedule

This position requires weeknight and weekend shift work.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Greet and maintain a welcoming environment for all guests
• Process cash and credit card transactions accurately and efficiently
• Assist patrons with ticket purchases and seating selections
• Provide information and respond to patron inquiries about events, schedules, pricing, seating and venue policies
• Distribute will-call tickets and guest-list tickets
• Help prepare the Box Office before events and close/reconcile it afterwards
• Follow policies regarding ticketing, cash handling, confidentiality and customer service

Education and Experience

High School diploma or G.E.D. equivalency; 1 to 3 years' experience in customer service, call center, face-to-face customer service, or related field

OR

Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted

Preferred Qualifications

• Proficiency in spoken Spanish to communicate with guests

Knowledge Of:

• Ticketmaster System
• Theaters and Amphitheater seating and layout
• Downtown area hospitality venues
• Customer service principles

Skill In:

• Attention to detail
• Phone etiquette

Ability To:

• Maintain professional composure in difficult customer service situations
• Maintain awareness of upcoming venue events

Work Environment and Physical Effort:

Light: Exerting up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Light work may include walking or standing to a significant degree and/or sitting a majority of the time while pushing or pulling arm or leg controls.

Work Environment:

Employees will frequently work in an office or similar indoor environment.

Work Exposures:

Employees will occasionally be exposed to individuals who are hostile or irate.

The City of Raleigh is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities are available upon request.