Part-Time Bilingual Onboarding & Training Specialist

Direct2Care; Phoenix (AZ); Hybrid; USD 25,000 - 39,000; Part time

Benefits offered by this job

Hybrid work schedule (Scottsdale)

Remote Summers

In-office in Scottsdale Tue/Thu

Job summary

Direct2Care is seeking a bilingual Onboarding & Support Specialist to ensure customers feel confident and supported from day one. The role splits time between Customer Success and Customer Support, focusing on onboarding, training, and issue resolution with professionalism and empathy.

This part-time position (~15 hours/week) offers a hybrid schedule with in-office collaboration in Scottsdale and remote summers.

Qualifications

• Fluent in English and Spanish (written and verbal).
• At least 1 year in a customer-facing role.
• Excellent verbal and written communication skills.
• Strong organizational and time management skills.
• Detail-oriented with strong problem-solving abilities.
• Comfortable learning new technology and software systems.
• Passion for delivering an outstanding customer experience.

Responsibilities

• Guide onboarding and training for new customers.
• Conduct virtual onboarding and product training in English and Spanish.
• Support Customer Success Managers during the first 30 days.
• Coordinate onboarding logistics, scheduling, and follow-up communications.
• Prepare and ship welcome kits and customer resources.
• Maintain accurate customer records and onboarding documentation.
• Assist with Customer Success administrative projects.

Skills

English & Spanish

Customer-facing

Communication skills

Organization

Problem solving

Tech-savvy

Tools

HubSpot

Microsoft Suite

Zoom

Notion

MyClinic Healthcare Backoffice

Job description

Direct2Care is seeking a bilingual Onboarding & Support Specialist to ensure customers feel confident and supported from day one. The role splits time between Customer Success and Customer Support, focusing on onboarding, training, and issue resolution with professionalism and empathy.

This part-time position (~15 hours/week) offers a hybrid schedule with in-office collaboration in Scottsdale and remote summers.