Part Time Bi-lingual (Spanish) Customer Service Representative

The Juris Agency; Addison (IL); On-site; USD 19,286 - 30,307; Part time

Benefits offered by this job

Vision Insurance

Life Insurance

Dental Insurance

Paid Time Off (PTO)

Career Growth Opportunities

Mon-Fri Schedule

Job summary

Leticia Herrera Agency/American Family Insurance in Addison, IL is seeking a motivated Part-Time Bilingual Customer Service Representative to join our team. The ideal candidate is fluent in English and a second language, with excellent communication skills and a passion for helping others.

Responsibilities include handling inquiries by phone, email, and in-person interactions, processing policy information and claims, and maintaining accurate records.

Qualifications

• Fluency in English and a second language is required.
• Part-time schedule with Monday–Friday availability.
• Prior customer service experience preferred.
• Strong communication and time-management skills.
• Proficient with computer systems and software.

Responsibilities

• Provide excellent customer service via phone, email, and in-person interactions.
• Assist customers with inquiries, policy information, and claims processing.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team to ensure customer satisfaction and efficient service.

Skills

Customer service

Communication

Interpersonal skills

multitasking

Detail orientation

Education

High school diploma or equivalent

Certifications (extra)

Job description

Welcome to Leticia Herrera Agency/American Family Insurance, where we take pride in delivering exceptional service to our customers.

Job Description:We are seeking a motivated and customer-focused Part-Time Bilingual Customer Service Representative (CSR) to join our team. The ideal candidate will be fluent in both English and [Second Language], possess excellent communication skills, and have a passion for helping others. This role offers growth opportunities within the company for those who demonstrate dedication and excellence in their work.

Benefits

• Vision Insurance
• Life Insurance
• Dental Insurance
• Paid Time Off (PTO)
• Career Growth Opportunities
• Mon-Fri Schedule

Responsibilities

• Provide exceptional customer service to clients via phone, email, and in-person interactions.
• Assist customers with inquiries, policy information, and claims processing.
• Maintain accurate and detailed records of customer interactions and transactions.
• Collaborate with team members to ensure customer satisfaction and efficient service delivery.
• Stay informed about company products, services, and policies to provide accurate information to customers.
• Support the team with administrative tasks as needed.

Requirements

• Fluency in English and [Second Language] (both written and spoken) is required.
• Previous customer service experience is preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and manage time effectively.
• Proficiency in using computer systems and software applications.
• High school diploma or equivalent; additional education or certifications are a plus.