Part-Time Bellperson: Elevate Guest Welcome

Highgate; Carolina, Northern (PR, KY); Hybrid; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) Retirement Plan with employer 4

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program (EAP)

Educational opportunities / Tuition Re

Paid jury duty leave

Personal leave

Military leave

Job summary

The Bellperson role at Highgate Hotels involves assisting guests with luggage on arrival and departure and ensuring a courteous, attentive stay. You will escort guests to rooms, explain hotel features, and assist with luggage, deliveries, and guest requests.

This position requires physical stamina, the ability to stand for long periods, and excellent communication skills to help guests and collaborate with the front desk and housekeeping teams.

Qualifications

• High School diploma or equivalent required.
• Must have a valid driver's license for the applicable state.
• Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and in writing
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to maintain confidentiality of information.

Responsibilities

• Load and unload luggage carts.
• Organize and deliver luggage for tour groups
• Escort guests to rooms and familiarize them with hotel services.
• Inspect guest’s room to ensure it is in order and that supplies are adequate.
• Explain features of the room including operation of electronic devices and entertainment.
• Check/store luggage for arrivals and departures with luggage tags.
• Store, track, and deliver packages as needed.
• Deliver messages to meeting rooms.
• Deliver flowers, laundry, packages and other amenities to guestrooms.
• Assist with room changes.
• Maintain current listing of local and area attractions, special events and activities.
• Maintain list of local transportation guides, churches, sports arenas, etc.
• Assist Houseperson with guest requests.
• Ensure lobby reader board is correct.
• Provide information, maps and directions as required.
• Where applicable answer console to assist front desk agents.
• Show guestrooms and suites as needed and emphasize the hotel’s amenities.
• Perform other duties as requested by management.

Skills

Communication

Listening

Confidentiality

Physical endurance

Standing for long shifts

Valid driver's license

Education

High School diploma or equivalent

Job description

The Bellperson role at Highgate Hotels involves assisting guests with luggage on arrival and departure and ensuring a courteous, attentive stay. You will escort guests to rooms, explain hotel features, and assist with luggage, deliveries, and guest requests.

This position requires physical stamina, the ability to stand for long periods, and excellent communication skills to help guests and collaborate with the front desk and housekeeping teams.