Part-Time Banking Sales & Service Specialist

Citi; Surfside (FL); On-site; USD 42,000 - 54,000; Part time

Job summary

Citi in Surfside, Florida is seeking an entry-level Universal Banker to support the customer service team in sales and service activities. The role focuses on building customer loyalty, increasing sales to consumer clients, and coordinating with branch staff to ensure quality service.

The position requires 1-3 years of experience, a high school diploma, and strong communication skills; bilingual English/Spanish is preferred. This is a part-time role in a retail banking environment at Citi.

Qualifications

• 1-3 years of relevant experience.
• Previous Retail Banking or similar experience required.
• Consistently demonstrates clear and concise written and verbal communication skills.
• Bilingual English/Spanish Speaking Preferred.

Responsibilities

• Assist in basic account opening for existing customer.
• Provide service delivery to internal/external customers to resolve account service issues.
• Execute financial transactions in accordance with bank policies and procedures.
• Refer opportunities to segment partners where appropriate.
• Create sales opportunities out of service transaction and resolve customer complaints/issues promptly and effectively.
• Support sales/service activities within the branch by participating in seminars, micromarketing events, promotional campaigns, product initiatives, etc.
• Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Skills

Bilingual English/Spanish

Communication skills

Customer service

Education

High School diploma

Job description

Citi in Surfside, Florida is seeking an entry-level Universal Banker to support the customer service team in sales and service activities. The role focuses on building customer loyalty, increasing sales to consumer clients, and coordinating with branch staff to ensure quality service.

The position requires 1-3 years of experience, a high school diploma, and strong communication skills; bilingual English/Spanish is preferred. This is a part-time role in a retail banking environment at Citi.