Part-Time Banking Customer Service Specialist

West Michigan Community Bank; Georgetown Charter Township (MI); Sur place; USD 17 000 - 22 000; Temps partiel

Résumé du poste

West Michigan Community Bank in Jenison, MI is seeking a part-time Customer Service Representative to handle teller transactions and provide friendly, accurate service.

You will assist customers with deposits and withdrawals, answer questions, resolve account issues, maintain confidentiality, and support branch operations while ensuring compliance with bank policies. This on-site role emphasizes teamwork and a customer-first mindset.

Qualifications

• Excellent verbal and written communication skills.
• Ability to maintain confidentiality.
• High school diploma or equivalent.

Responsabilités

• Consistently exceed customer expectations by providing hospitable, responsive, and professional customer service for all in person, phone, and electronic interactions with customers.
• Assist with basic customer questions and/or issues relating to customer accounts taking responsibility to create a cycle of understanding, action, and verification for resolution and customer satisfaction.
• Assist with complex customer questions and/or issues relating to customer accounts by involving the Senior CSR or other branch staff as necessary.
• Accurately and efficiently process various customer account transactions (in person, night drops and mail) and account transactions, within assigned limits and adherence to policy/procedure.
• Provide a high level of accuracy with transactions, maintaining a balancing record that is in accordance with policy.
• Responsible for maintaining the vault (as applicable); balancing, buying/selling of cash to CSRs/ATM, processing cash/coin orders, and keeping cash levels at appropriate limit(s).
• Manage ATM (as applicable): replenish, balance and run ATM transactions as needed.
• Must complete all required annual training.
• Follow required federal and state regulations and related internal policies and procedures.
• Build and maintain knowledge of bank products and services.
• Identify customer needs during transactions, account servicing, and problem resolution; refer customer to desk staff for continued conversation.
• Consistently meet or exceed goals as set by branch management.

Connaissances

Excellent verbal and written comms

Confidentiality

Formation

High school diploma or equivalent

Description du poste

West Michigan Community Bank in Jenison, MI is seeking a part-time Customer Service Representative to handle teller transactions and provide friendly, accurate service.

You will assist customers with deposits and withdrawals, answer questions, resolve account issues, maintain confidentiality, and support branch operations while ensuring compliance with bank policies. This on-site role emphasizes teamwork and a customer-first mindset.