Part-Time Banking Customer Care Specialist

Great Southern Bank; Springfield (MO); On-site; USD 21,000 - 23,000; Part time

Job summary

Great Southern Bank in Springfield, MO is seeking a part-time Customer Service Representative to be the first point of contact for customers, assess needs, answer general inquiries, and gather information to resolve issues efficiently.

The role requires a high school diploma or GED, 0–6 months related experience, and basic computer skills. Proficiency with PowerPoint, Excel, and Word Processing is preferred, with accurate data entry and math basics.

Qualifications

• High school diploma or GED required.
• 0-6 months related experience or training.
• Regular use of desktop/laptop computers and basic software systems.
• Basic alphanumeric data entry and familiarity with Excel/Word.

Responsibilities

• Answer incoming customer calls professionally and verify caller identity.
• Document calls accurately and escalate when needed.
• Maintain knowledge of operating systems and banking products.
• Flag potential fraud and comply with BSA/AML rules.
• Maintain attendance, punctuality, and professional appearance.
• Perform other related duties as required.

Skills

Customer service

Phone support

Data entry

Communication

Education

High school diploma or GED

Tools

PowerPoint

Excel

Word Processing

Job description

Great Southern Bank in Springfield, MO is seeking a part-time Customer Service Representative to be the first point of contact for customers, assess needs, answer general inquiries, and gather information to resolve issues efficiently.

The role requires a high school diploma or GED, 0–6 months related experience, and basic computer skills. Proficiency with PowerPoint, Excel, and Word Processing is preferred, with accurate data entry and math basics.