Customer Service Representative

Great Southern Bank; Springfield (MO); On-site; USD 21,000 - 23,000; Part time

Job summary

Great Southern Bank in Springfield, MO is seeking a part-time Customer Service Representative to be the first point of contact for customers, assess needs, answer general inquiries, and gather information to resolve issues efficiently.

The role requires a high school diploma or GED, 0–6 months related experience, and basic computer skills. Proficiency with PowerPoint, Excel, and Word Processing is preferred, with accurate data entry and math basics.

Qualifications

• High school diploma or GED required.
• 0-6 months related experience or training.
• Regular use of desktop/laptop computers and basic software systems.
• Basic alphanumeric data entry and familiarity with Excel/Word.

Responsibilities

• Answer incoming customer calls professionally and verify caller identity.
• Document calls accurately and escalate when needed.
• Maintain knowledge of operating systems and banking products.
• Flag potential fraud and comply with BSA/AML rules.
• Maintain attendance, punctuality, and professional appearance.
• Perform other related duties as required.

Skills

Customer service

Phone support

Data entry

Communication

Education

High school diploma or GED

Tools

PowerPoint

Excel

Word Processing

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

Part Time Admin Sup Operations MO - Springfield - 332 S Glenstone Ave, Springfield, MO, US

3 days ago Requisition ID: 6026

Salary Range: $15.00 To $17.00 Hourly

Come be a part of something greater! Great Southern Bank is committed to following an environment where everyone can contribute and succeed at every level. We celebrate and value differences in age, outlook, cultural background, lifestyle, and physical ability. We offer career opportunities and advancement across a wide range of disciplines. Come join our team of customer service experts today!

GENERAL DESCRIPTION

The Customer Service Representative I serves as the initial point of contact for the Bank and is responsible for assisting customers with a variety of requests by assessing the customer's needs, answering general account related inquiries, and gathering relevant information to resolve the customer's issue.

ESSENTIAL DUTIES

• Promptly and professionally answers incoming customer calls, verifies the caller's identity, determines the caller's needs, answers general inquiries, gathers appropriate information for resolution of the issue, and provides assistance to the customer as needed. This duty is performed about 70% of the time.
• Accurately documents the call, and if applicable, generates appropriate workflow when the issue is not immediately resolved. This duty is performed about 10% of the time.
• Maintains a strong working knowledge of all applicable operating systems and product lines. This duty is performed about 10% of the time.
• Is mindful of fraudulent/illicit activities, escalating the call when suspicious activity is identified. This duty is performed about 10% of the time.
• Maintains regular and reliable attendance, punctuality and personal appearance. Reads, writes, and communicates in a clear and efficient manner via various types of correspondence, such as, in person, phone, email, letters, etc. Adheres to all company policies and procedures, as well as all applicable banking rules, regulations, and laws (including BSA/AML).
• Performs any other related duties as required or assigned.

EDUCATION AND EXPERIENCE REQUIREMENTS

• High school diploma or GED
• 0-6 months related experience and/or training
• Regular use of desktop/laptop computer, basic operating systems, and specialized software systems.
• Basic experience with alphanumeric data entry, PowerPoint, Excel, and Word Processing
• Ability to add, subtract, multiply and divide

PHYSICAL REQUIREMENTS

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

• Semi-repetitive and low physical activities.
• Semi-repetitive type work which requires periods of concentration for varied time cycles as prescribed by the tasks.
• While performing the functions of this job, the employee is frequently required to sit, use hands to handle or feel, talk, and hear; regularly required to reach with hands and arms; and occasionally required to stand, walk, climb or balance, stoop, kneel, crouch, or crawl.
• Occasionally required to lift and/or move up to 25 pounds.

At Great Southern Bank, we are willing to accommodate for those with reasonable requests. If you need assistance at any point during the application process (completing applications, interview prep, etc...), please contact Human Resources at 417-895-4509.

Great Southern Bank is proud to be an Equal Opportunity Employer, treating all candidates and employees equitably without regard to race, color, sex, religion, national origin, ancestry, age, disability, protected veteran status, gender identity, sexual orientation, pregnancy, or any other basis prohibited by law.