Onsite Banking Customer Care Specialist

Smbonline; Carthage (MO); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Life Insurance

Flexible Spending Account

Paid Time Off

Short-term Disability

Long-term Disability

ESOP

Major Medical Leave

Cancer and Accidental Insurance

Job summary

Southwest Missouri Bank is hiring a Full-Time Customer Service Representative in a on-site role. You will be the first point of contact for clients, handling inquiries via phone, email and online chat while promoting our banking products and services.

To excel, you should have outstanding communication, problem-solving skills, and strong computer proficiency. Join our team to help enhance customer experiences in a dynamic, growth-oriented environment.

Qualifications

• Clear communication with clients via phone, email and chat.
• Ability to resolve issues with empathy and professionalism.
• Proficiency in operating banking software and standard PC tools.

Responsibilities

• First point of contact for customers via phone, email and chat.
• Provide information on banking products and services and handle inquiries.
• Escalate complex issues to appropriate staff for timely resolution.

Skills

Excellent communication

Active listening

Service orientation

Computer skills

Job description

Southwest Missouri Bank is hiring a Full-Time Customer Service Representative in a on-site role. You will be the first point of contact for clients, handling inquiries via phone, email and online chat while promoting our banking products and services.

To excel, you should have outstanding communication, problem-solving skills, and strong computer proficiency. Join our team to help enhance customer experiences in a dynamic, growth-oriented environment.