Banking Customer Care Specialist I

Simmons Bank; Springfield (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Simmons Bank in Springfield, MO is hiring a Customer Contact Center Specialist I to perform a full range of customer service via multiple channels. You will resolve questions, offer guidance, and promote loyalty by delivering the best possible banking experience.

The role emphasizes compliance, accuracy, and professional communication in a fast-paced environment. Ideal candidates have a HS Diploma/GED and at least one year in customer service or sales, preferably within a financial institution,

Qualifications

• HS Diploma or GED required.
• 1 year of outstanding customer service or sales experience, preferably in a financial setting.
• Excellent telephone and written communication skills; professional appearance and demeanor.

Responsibilities

• Receives and processes incoming calls or messages from customers.
• Responds to inquiries and determines the appropriate response or direction, offering convenient solutions.
• Completes operational processes to support customer requests.
• Processes balance or transfer requests, stop payments, address changes, and other customer authorizations.
• Troubleshoots to support customer inquiries.
• Reviews reports, prepares correspondence, and participates in department projects as required.
• Ensures compliance with laws, regulations, policies, and completes required training.
• Performs other duties as assigned.

Skills

Communication

Critical Thinking

Judgment & Decision Making

Sales

Customer Service

Telephone Skills

Business Writing

Education

HS Diploma/GED

Tools

PCMS Word

Excel

Job description

Simmons Bank in Springfield, MO is hiring a Customer Contact Center Specialist I to perform a full range of customer service via multiple channels. You will resolve questions, offer guidance, and promote loyalty by delivering the best possible banking experience.

The role emphasizes compliance, accuracy, and professional communication in a fast-paced environment. Ideal candidates have a HS Diploma/GED and at least one year in customer service or sales, preferably within a financial institution,