Part-Time Banking Concierge & Digital Mentor

Capital One; West Hempstead (NY); On-site; USD 51,542 - 54,600; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

Paid Time Off

Education Assistance

Matching 401(k) up to 7.5%

Paid Parental Leave

Mental Health support

Back-up Child/Elder Care

Job summary

Capital One in New York State seeks a Branch Ambassador who blends hospitality with digital banking know‑how. You’ll be the face of an inclusive space, guiding customers through transactions and new tools with warmth and precision.

You’ll handle deposits, answer questions, and help clients adopt mobile banking and contactless payments while maintaining security and compliance. The role requires flexibility, reliable attendance, and a passion for helping people thrive in a fast‑moving digital

Qualifications

• High School Diploma, GED, or Equivalent Certification.
• At least 1 year of Retail, Sales, or Customer Service experience.
• At least 6 months of cash handling experience.
• Associate’s degree preferred.

Responsibilities

• The Guardian of Trust & Accuracy: complete high‑volume cash transactions with accuracy.
• The Digital Concierge: educate clients on mobile banking and digital tools.
• The First‑Line Consultant: listen to needs and map to banking solutions.
• Hospitality Lead: welcome customers and create a human‑centered experience.
• Support Branches within 50 miles and flexible scheduling.

Skills

Hospitality Heart

Tech Fluency

Precision and Detail

Adaptability

Curiosity

Education

High School Diploma, GED, or Equivalent Certification

Associate’s degree

Job description

Capital One in New York State seeks a Branch Ambassador who blends hospitality with digital banking know‑how. You’ll be the face of an inclusive space, guiding customers through transactions and new tools with warmth and precision.

You’ll handle deposits, answer questions, and help clients adopt mobile banking and contactless payments while maintaining security and compliance. The role requires flexibility, reliable attendance, and a passion for helping people thrive in a fast‑moving digital