Part-Time Banking Concierge | Client-First Associate

TD; Eatontown (NJ); On-site; USD 38,000 - 56,000; Full time

Job summary

TD Bank in Eatontown, New Jersey is seeking a Client Service Specialist to provide hospitality-driven, relationship-focused everyday banking. You will be the first point of contact, handle transactions, identify client needs, educate on self-serve solutions, and refer to specialists as needed, while upholding TD's risk and regulatory standards.

This role requires strong communication, organization, multi-tasking, and the ability to work evenings/weekends.

Qualifications

• HS diploma or GED required.
• 1 year client-facing experience preferred (volunteering, education, military experience).
• Teller or cash-handling experience in a financial institution preferred.
• Ability to work during operating hours including evenings, weekends and holidays.
• Ability to complete required job-related training upon hire.
• Strong organization skills to handle multiple tasks in a fast-paced environment.
• Excellent communication skills with ability to be concise, clear and consistent.
• Demonstrated effective problem-solving skills.
• Demonstrated ability to schedule and prioritize work.
• Demonstrated ability to work independently and within deadlines.
• Sound judgment in decision making and problem solving.
• Proficient in Microsoft Office.
• Notary License preferred

Responsibilities

• Orchestrates the overall client experience by effectively managing client flow (in-person and phone).
• Serves as a hospitality ambassador for the financial center, delivering relationship-driven client experiences.
• Creates personalized, client-first interactions to establish trust.
• Balances client needs with policy adherence and risk awareness.
• Educates clients on banking products, services and digital capabilities.
• Advocates for clients by demonstrating empathy and a long-term perspective.

Skills

Excellent communication

Strong organization

Problem solving

Microsoft Office

Notary License preferred

Customer service experience

Education

High school diploma or GED

Tools

Microsoft Office

Job description

TD Bank in Eatontown, New Jersey is seeking a Client Service Specialist to provide hospitality-driven, relationship-focused everyday banking. You will be the first point of contact, handle transactions, identify client needs, educate on self-serve solutions, and refer to specialists as needed, while upholding TD's risk and regulatory standards.

This role requires strong communication, organization, multi-tasking, and the ability to work evenings/weekends.