Part-Time Auto Loan Specialist (Call Center)

OneMain Financial; Phoenix (AZ); On-site; USD 25,000 - 33,000; Part time

Benefits offered by this job

Health and wellbeing options

Up to 4% matching 401(k)

Employee Stock Purchase Plan

Tuition reimbursement

Paid time off

Paid sick leave

Paid holidays

Volunteer time off

Job summary

OneMain Financial is seeking an Auto Loan Representative in the auto purchase department to be the first contact for customers financing a vehicle with local dealerships. In a call center setting, you will coordinate with dealership sales agents to secure financing and explain OneMain products to customers.

Responsibilities include outbound/inbound calls, handling escalations with dealers, processing applications, and ensuring timely closings while meeting compliance standards.

Qualifications

• 2+ years’ experience in inside sales, customer service, retail, or call center environment.
• Basic understanding of credit or personal finance concepts.
• Bilingual Spanish is preferred.
• Sense of urgency in meeting processing goals.

Responsibilities

• Reach out to customers via outbound calls or responding to inbound calls from potential customers.
• Communicate with dealer and merchants in handling escalated situations.
• Form close partnerships with Product Support Managers, Verifications, and Underwriting.
• Assist in collateral swaps and unwinding of purchase loans.
• Identify defects delaying timelines and escalate to stakeholders with new mutually agreed timelines.
• Partner with team to meet milestone events and drive results.
• Process applications and closing secured title or auto loans.
• Implement strategies to drive growth and deliver exemplary customer service.
• Read and understand credit bureau reports and maintain lending knowledge.
• Ensure compliance with company policies and federal/state laws.
• Actively market and sell OneMain lending products and services.

Skills

Communication skills

Customer service

Sales orientation

Bilingual Spanish

Education

High School Diploma or GED

Job description

OneMain Financial is seeking an Auto Loan Representative in the auto purchase department to be the first contact for customers financing a vehicle with local dealerships. In a call center setting, you will coordinate with dealership sales agents to secure financing and explain OneMain products to customers.

Responsibilities include outbound/inbound calls, handling escalations with dealers, processing applications, and ensuring timely closings while meeting compliance standards.