Sales Associate - Call Center

FailSafe Communications; Evansville (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

OneMain in Evansville, IN seeks a Loan Representative to be the first contact for customers in a call center environment.

You will assess needs and identify suitable personal lending products, process applications, and review credit bureau reports while delivering strong customer service and meeting goals.

Applicants should have a high school diploma or GED, be able to multitask across tools, and Spanish language skills are a plus.

Qualifications

• High School Diploma or GED is required.
• Sense of urgency in meeting or exceeding application processing goals.
• Proficiency in utilizing multiple tools/systems simultaneously.

Responsibilities

• Reach out to customers via outbound calls or responding to inbound calls from potential customers.
• Processing applications for multiple personal lending products.
• Implement key strategies to drive growth and demonstrate exemplary customer service to exceed goals.
• Read and understand credit bureau reports and maintain personal lending product knowledge.
• Maintain awareness of company policies and procedures, federal/state laws and provide guidance to team for compliance.
• Actively market OneMain lending products and services and collaborate with team.

Skills

Outbound calling

Customer service

Multitasking

Spanish language

Education

High School Diploma or GED

Tools

CRM software

Job description

At OneMain, our Loan Representatives serve as the initial contact for customers with a variety of financial needs. You will help customers assess and identify the appropriate products or services OneMain offers by listening and understanding their financial situation in a call center environment. The position will require strong knowledge of OneMain's personal lending products and a high level of motivation to meet or exceed goals. Our work focuses on new and previous customers who are looking for additional financing or insurance options to meet their personal financial needs.

In the Role

• Reach out to customers via outbound calls or responding to inbound calls from potential customers
• Processing applications for multiple personal lending products.
• Implement key strategies to drive growth as well as demonstrating exemplary customer service standards and a high level of energy to exceed goals
• Read and understand credit bureau reports and maintain a high level of personal lending product knowledge.
• Maintain awareness of company policies and procedures, federal / state laws and providing guidance to other team members to ensure compliance
• Actively market and sell OneMain lending products and services and demonstrate strong collaborative skills within a team environment

Requirements

• High School Diploma or GED
• Sense of urgency in meeting or exceeding application processing goals
• Proficiency in utilizing multiple tools/systems simultaneously

Preferred

• Experience working in customer service, collections or call center environments
• Basic understanding of credit or personal finance concepts.
• Bilingual: Spanish

Work Schedule

Hours of Operation:

Mon- Thurs 8:00 AM-8:00 PM; Fri 8:00 AM-7:00 PM; Sat 8:00 AM-12:00 PM

The schedule is for 40 hours per week within the hours of operation , which includes at least one Saturday per month, one late Friday and some extended hours at the end of each month.