Part Time Auction Support Specialist (Manheim)

Cox Enterprises; Pennsylvania; On-site; USD 21,000 - 28,000; Part time

Job summary

Cox Automotive Manheim in Pennsylvania is seeking a part-time Auction Support Specialist to assist on sale days at our on-site location. You will record lane and Simulcast bids, verify vehicle data, and support the auctioneer virtually from the local site.

You will also handle late titles, respond to customer requests, and coordinate with client services to ensure smooth operations during fast-paced sale days.

Qualifications

• High School Diploma or GED.
• Typically less than 2 years of experience.
• Strong communication and problem-solving skills are required.

Responsibilities

• Record lane and Simulcast bid amounts in AS400 and verify sold units.
• Work with the auctioneer virtually to verify information.
• Verify vehicle run order and ensure correct vehicle is keyed and sold.
• Operate monitor virtually and review Simulcast bids with the auctioneer.
• Provide arbitration and other vehicle announcements to support the auctioneer.
• Call and email on late titles and use Salesforce for title-absent support.
• Respond to customer requests via phone, email, chat, and ticketing systems.
• Perform other duties as assigned.

Skills

Effective communication

Problem solving

Organizational skills

Attention to detail

Customer service

Team collaboration

Education

High School Diploma/GED

Job description

This position is NOT remote- it is conducted on-site, in office.

This position ensures accurate, efficient recording of vehicle and customer information/ during the sale and provides administrative support to the auctioneer on sale days from a local Cox Automotive Manheim location virtually. The Auction Support Specialist verifies sold vehicle information for accuracy prior to completion of transaction and obtains customer signatures as appropriate. This position may perform other duties remotely as identified for efficiencies.

Part time position: Approximately 15-20 hours per week (Tuesday, Wednesday, Thursday schedule)

Key Responsibilities:

• Utilize the AS400 system to record lane and Simulcast bid amounts, enter customer data, process all sold units, and verify/enter lights.

• Work with auctioneer virtually to verify system information accurately represents vehicle.

• Verify vehicle run order to ensure appropriate vehicle is being keyed and sold.

• Operate monitor virtually, work with auctioneer to review Simulcast bids.

• Provide arbitration and other vehicle announcements to support auctioneer.

• Call and e-mail on late titles.

• Utilize salesforce for title absent support.

• In partnership of client services contact center operations to receive and respond to customer requests through various channels (e.g. phone, email, chat, and ticketing systems).

• Other duties as assigned.

Qualifications:

Minimum

• High School Diploma/GED

• Generally, less than 2 years of experience

• Effective communication skills required.

• Must possess good problem-solving and organizational skills.

• Ability to remain focused and composed during fast-paced sale-day activities.

• Regularly required to stand, walk, reach, talk and hear.

• Ability to lift 1-10 pounds.

• Vision abilities required include close, distance and color vision, depth perception and ability to adjust focus.

Preferred

• Ability to read, write and speak in Spanish.

Work Environment

• Occasional exposure to fumes, odors and weather conditions.